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BoldDesk® has once again proven its impact in the customer support space by earning prestigious Leader badges in several G2 Spring 2025 reports.
Backed by authentic user reviews, these recognitions reflect the trust and satisfaction of our valued customers across the globe.
Curious about what makes BoldDesk stand out to reviewers on G2? Let’s dive in.
Understanding G2, the industry’s most trusted software marketplace
G2 is the world’s largest and most trusted software marketplace, where real users share honest, verified reviews to help businesses make informed purchasing decisions.
As a peer-to-peer review platform with nearly 3 million authenticated user reviews, G2 has established itself as the definitive source for software evaluation.
How G2 evaluates software
G2’s quarterly Grid® Reports highlight top-performing solutions based on a robust methodology that includes:
- Verified user reviews: All reviews undergo a strict moderation process to ensure authenticity.
- Satisfaction ratings: Derived from user-focused scores like ease of use, quality of support, and likelihood to recommend.
- Market presence: Assesses factors including review volume, employee count, revenue, web presence, and growth metrics.
- Review recency: More recent reviews carry greater weight to reflect current performance.
The G2 scoring algorithm combines these and other factors to create a standardized G2 score that allows for objective comparison of products within the same category.
Scores are normalized on a 0–100 scale to ensure fair positioning relative to competitors.
BoldDesk G2 Spring 2025 Awards: A testament to excellence
In the Spring 2025 G2 reports, BoldDesk has been honored with five prestigious badges that showcase our commitment to delivering exceptional customer support solutions:
High Performer, Americas
Report: G2 Americas Grid® for Help Desk Software | Spring 2025
Out of dozens of help desk solutions evaluated, BoldDesk proudly stands among the top performers in the Americas region.
This recognition highlights our commitment to serving customers across North, Central, and South America.
BoldDesk earned this G2 badge by consistently delivering real value through:
- An intuitive, user-friendly interface.
- Seamless ticketing workflows.
- Powerful automation and customization.
- Exceptional customer satisfaction.
Regional Leader, Europe
Report: G2 Europe Regional Grid® Report for Help Desk | Spring 2025
The Regional Leader badge for Europe demonstrates BoldDesk’s commitment to serving European businesses with a help desk solution tailored to their unique needs. Among hundreds of help desk solutions available, BoldDesk stood out for:
- Seamless ticket management.
- Robust multilanguage support.
- GDPR compliance and data protection.
- Customizable workflows for meeting diverse team requirements.
- Reliable performance across businesses of all sizes.
This G2 spring awards confirms BoldDesk as an ideal solution for organizations looking to enhance internal support operations.
Grid Leader
Report: G2 Grid® Report for Help Desk | Spring 2025
BoldDesk has secured its place as a global leader in the help desk software category on G2. This badge validates our commitment to providing an exceptional, all-in-one support platform that meets the needs of modern businesses.
BoldDesk has earned this G2 award for its:
- Comprehensive features for ticket management, automation, and reporting.
- Seamless integration capabilities that support end-to-end workflows.
Our positioning in the Leaders quadrant of the G2 Grid® Report for Help Desk | Spring 2025 reflects the real-world impact we’re making, helping support teams scale operations, adapt to changing requirements, and serve customers more effectively.
Grid Leader, Small Business
Report: G2 Small-Business Grid® Report for Help Desk | Spring 2025
Being named a G2 Leader in the Small-Business Grid® demonstrates our commitment to supporting startups and growing companies with powerful, affordable solutions tailored to their specific needs.
What makes BoldDesk ideal for small businesses:
- Fast implementation with minimal IT resources required
- Intuitive, clutter-free interface for quick adoption
- Scalable features that grow with your business
- Budget-friendly pricing with transparent costs
- Personalized support from our dedicated customer success team
Small businesses are the backbone of innovation, and we’re honored to support them with tools that make customer service easier, not harder.
Momentum Leader
Report: G2 Momentum Grid® Report for Help Desk | Spring 2025
The Momentum Leader badge celebrates the rapid growth and continuous innovation of BoldDesk in the help desk software space.
G2’s Momentum Grid® specifically recognizes products with significant year-over-year improvement in review volume, employee growth, social presence, and web traffic.
This G2 spring 2025 recognition resonates with the recent accomplishments we’ve logged:
- Consistent product enhancements and feature releases.
- Expanding community engagement and brand visibility.
- Forward-thinking innovation that addresses evolving customer support needs.
With more businesses joining the BoldDesk journey every day, this award confirms we’re building something special that users are excited to grow with.
What sets BoldDesk apart
BoldDesk stands out from other help desk software in the industry because of different great attributes. Let’s look at the key factors that make BoldDesk a worthy solution.
Exceptional G2 score
BoldDesk’s outstanding G2 score reflects our consistent ability to meet and exceed customer expectations across all evaluation criteria.
Key differentiators that users love
Our users consistently praise BoldDesk for its:
- Intuitive, modern interface: Clean design that reduces agent training time and improves productivity.
- Comprehensive omnichannel support: Seamlessly handle tickets from email, chat, social, and more.
- Powerful help desk automation: Reduce manual work with smart workflow automation and AI-powered routing.
- Robust customization: Adapt the platform to your unique business processes without coding.
- Transparent pricing: No hidden fees or complex pricing tiers; pay only for what you need.
- Responsive customer support: Our team is committed to your success at every step.
What our users are saying
These badges come straight from what matters most: your voice. Here’s what some of our amazing users are sharing on G2:
“What I like best about BoldDesk is how clean and easy it is to use. The interface is super modern, so you’re not stuck digging through cluttered menus or outdated layouts—it just feels smooth.
It’s also really flexible. You can set up workflows and automations that actually make sense for your team, without needing to be a tech wizard. Stuff like auto-routing tickets, setting SLAs, and customizing fields is all pretty straightforward.”
— Verified G2 reviewer
“BoldDesk has nearly endless customizations and you can make it do exactly what you need it to do. I like that you can separate different companies/brands within the same tenant, while also being able to look at all brands as a whole. ”
— Verified G2 reviewer
A heartfelt thank you to our customers!
These G2 Spring 2025 badges are a direct reflection of the valuable feedback we’ve received from our customers.
Your insights help us continually improve and innovate, and your trust drives us to maintain the highest standards in everything we do.
We’re incredibly proud to be part of your customer support journey and remain committed to helping you provide exceptional experiences for your users.
Ready to experience a G2-award-winning support system?
Join the growing number of businesses making the switch to BoldDesk®. Whether you’re launching a startup, scaling a support team, or replacing a legacy system, the platform is built to grow with you.
Many happy customers have already made the move; now it’s your turn. Start your 15-day free trial today and see why we’ve been named a Leader in the G2 Grid® Report for Help Desk | Spring 2025!
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