Understanding Freshdesk Pricing: Know the Real Costs!

When choosing a help desk, pricing plays a crucial role—no one wants to overpay for features they don’t need! Freshdesk has become a go-to solution in the customer service industry, known for its ease of use, robust features, and outstanding reputation. But with new competitors emerging, how does Freshdesk pricing measure up?

Do the features and add-ons in each Freshdesk pricing plan align perfectly with your business needs or should you explore other Freshdesk alternatives?

Instead of spending hours researching, we’ve done the heavy-lifting for you! This guide takes a deep dive into Freshdesk pricing and the top alternative help desk solutions.

Freshdesk at a glance

Freshdesk is a help desk software used by businesses to manage customer concerns in an effective manner.

It provides users with various features such as ticketing system, Freddy AI, analytics, security, and other tools to handle customer issues, promote collaboration, and have smooth workflows.

Freshdesk is designed to accommodate all business sizes, from startups to larger enterprises, and has gained many users in the process. It also boasts a user-friendly interface, allowing users to navigate the software with minimal external support.

From the basic help desk ticketing system features to more advanced automation, AI, and reporting, customers enjoy a robust set of features that make support easier and less of a burden. The only catch, however, is that most of the advanced features are available only at higher pricing tiers.

The Freshdesk pricing model accommodates businesses from startups to larger enterprises, assuring them of quality services even as they grow and expand.

Main challenges of using Freshdesk

Freshdesk, however good, is not without its fair share of limitations. These are some of the reasons that may make you avoid Freshdesk as your help desk of choice.

• Expensive: Most essential features are only available in highly priced plans, meaning users must spend a lot to enjoy these features. Additionally, upgrading to a higher Freshdesk pricing plan to access a single important feature becomes very expensive.
• Missing features: The lower pricing plans lack many essential features, forcing users to upgrade to a higher plan. Additionally, the mobile app lacks many functionalities found in the desktop version, making it difficult for agents and admins to maximize the product fully.
• Performance challenges: Users have reported occasional system glitches, such as longer loading times, lost tickets, etc. This has led to higher resolution times, which affect business-customer relationships.
• Separate pricing for omnichannel and chat: Freshdesk provide both the chat and omnichannel as separate products, each having different pricing plans that are not included in their base pricing plans.
• Hidden costs: More advanced features such as reporting and automation require customers to pay premium fees to use them. As a result, customers are left with no option but to incur additional unplanned costs on add-ons.
• Limited migration: Freshdesk has very few migration tools, which makes transferring data and information from a different customer service software challenging. Customers have also cited limitations in their reporting tool.

Understanding the Freshdesk pricing plan

The Freshdesk pricing model is not set in stone; it’s subject to change as management sees fit. To remain updated at all times, always check their website for the latest Freshdesk pricing information.

Freshdesk pricing is based on a per agent pricing model. For this, businesses pay a fixed amount for each agent working on the account regardless of the amount of work done. The Freshdesk pricing only changes with an increase or decrease in the number of agents.

Freshdesk pricing also includes two billing options: monthly and annual plans.

How much does Freshdesk cost really?

Freshdesk offers different pricing plans that cut across every type of business regardless of size.

Here’s the full overview of the Freshdesk pricing:

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Why BoldDesk® pricing is better than Freshdesk pricing

If you’re on a mission to transform your customer support, BoldDesk® is the best help desk software companion to consider.

BoldDesk®  is packed with many intuitive and easy-to-use features, such as a ticketing system, live chat software, AI, and omnichannel inbox designed to streamline workflows and elevate customer service experiences.

It grows with businesses, offering them the flexibility to expand their teams too as they scale.

And the best part? The affordable BoldDesk® pricing plans. Starting from $12 per agent/month, businesses can leverage its comprehensive functionalities to resolve customer concerns effortlessly.

BoldDesk® pricing plans are divided into three, namely;

1. Agent-based plans: An affordable pricing plan to cater for small businesses.
2. Team-based plans: This is a pricing plan designed for businesses to provide the highest quality services even as they scale.
3. Unlimited plans: Good for larger enterprises that require advanced features without limitations.
4. Free BoldDesk® plans: Businesses can take advantage of the different free options offered by BoldDesk® such as Free trial, Startups programs, Non-profits, free migration and the Free BoldDesk® for Syncfusion® customers.

Let’s look at how the BoldDesk® pricing compares to Freshdesk plans:

Agent-based plans

It follows the per agent-based pricing model. The pricing plan is ideal for small businesses seeking customer service software with a set of powerful features, all at an affordable price.

• Scale: $12 per agent/month
• Momentum: $25 per agent/month
• Enterprise: $39 per agent/month

Number of agents: 10

1

100

Save with BoldDesk agent/month billed annually	agent/month billed annually	agent/month billed annually

Number of agents: 10 $240/year	$12	$15
Number of agents: 10 $7,392/year	$25	$49
Number of agents: 10 $8,868/year	$39	$79

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Team-based plans

Team-based pricing in help desk software helps businesses scale easily, pay only for the needed users, and improve cross-team collaboration with shared features.

It also provides predictable costs and flexible plans based on team size and needs. This makes it a cost-effective and efficient solution, suitable for growing small and medium-sized businesses.

With that in mind, the BoldDesk® team-based plan is as follows:

• Scale: $49 per month for 10 agents
• Momentum: $129 per month for 10 agents
• Enterprise: $199 per month for 10 agents

Save with BoldDesk	/ month billed annually	/ month billed annually
Number of agents: 10	$199/month	$790/month
Number of agents: 25	$549/month	$1,975/month
Number of agents: 50	$1,199/month	$3,950/month
Number of agents: 100	$1,999/month	$7,900/month

Price comparison between BoldDesk’s and Freshdesk's Enterprise plans

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Unlimited agents plans

This BoldDesk® plan empowers businesses to provide quality support without limitations. It includes features such as unlimited end users, unlimited articles, unlimited agents, specified number of tickets per year among other key features.

This unlimited agents plan is particularly suitable for large enterprises that require more advanced features with unlimited support options to do more, all at affordable prices.

It is structured as follows:

• Essential: $799 per month
• Pro: $1999 per month
• Business: Contact us

BoldDesk® add-ons

Enjoy the endless possibilities of using AI Copilot (Beta) as part of your support. The good news is, you can use this as an add-on for free for up to 90 days.

BoldDesk’s AI Copilot feature is loaded with generative AI assistant tools such as an AI agent (bot), an SEO title and description recommender, ticket and article summarizer, and many more.

Whether you want to increase the online visibility of your business, optimize your support operations, or improve agent productivity, this cutting-edge technology brings long-lasting value to your brand.

This, therefore, is an investment that you don’t want to miss out on.

Free BoldDesk® plans

BoldDesk® offers businesses the opportunity to grow and get to learn the product in-depth through the following free plans:

• Startup program: Startups can save $4,320 by getting the popular free Momentum plan for 12 months. This allows the startup businesses to invest money into growing their company without worrying about customer support expenses.
• Non-profits program: BoldDesk’s help desk software for non-profits offers NGOs the Momentum plan for FREE, covering up to 10 agents.
• Free migration: Transfer all your data to BoldDesk® through our migration services for free, regardless of your subscription.
• Get BoldDesk® for free: Syncfusion® offers BoldDesk® for free to its customers for a period of 1 year. An exclusive offer to help businesses achieve more without breaking the bank.

Comparison between BoldDesk® and Freshdesk

There are many alternatives for Freshdesk to choose from, with the choice dependent on various factors such as business size, pricing, and features offered.

Below is a summary table of Freshdesk vs. BoldDesk® that can guide your decision in choosing the right customer service software for your business needs.

Is Freshdesk the best fit for your business?

Always conduct a thorough research on the pricing when choosing the best help desk software for your business. Ensure you clearly understand the Freshdesk costs and the features within each plan as discussed in this article.

To make an informed decision, don’t leave anything to chance. Explore top alternatives in the market, such as BoldDesk® that comes with affordable pricing rates assuring users of excellent services to for a better customer experience.

Take advantage of the 15-day free trial and live demo to learn more about BoldDesk®. Also, reach out to the support team for further assistance.

Did you find this post insightful? Kindly let us know what you think in the comments section below.

Related articles

• Breaking Down the Zendesk Pricing! How Much Does It Really Cost?
• Freshdesk vs Zendesk: A Comparison Guide for 2025

FAQs on Freshdesk pricing

1. What are the main Freshdesk pricing plans?

Freshdesk typically offers:

• Free – Includes basic support for small teams.
• Growth – Starts at $15. It’s an affordable plan for small businesses.
• Pro – Starts at $49. Includes advanced tools for medium to large businesses and growing teams.
• Pro + AI Copilot – Starts at $78. Includes all Pro plan features plus Freddy AI.
• Enterprise – Starts at AI-driven premium support for large enterprises.

2. Which alternative is better than Freshdesk?

If you’re looking for the best alternative for Freshdesk, consider BoldDesk® as your go-to help desk solution, with comprehensive yet easy-to-use features at affordable and transparent pricing plans.

To get an in-depth analysis of available alternatives, refer to this blog; Freshdesk alternatives.

3. What are the key Freshdesk add-ons?

Some Freshdesk features are offered at additional costs, on the higher pricing plans. They include:

• Freddy AI
• Day Passes
• Connector App Tasks
• Freshcaller
• Freshchat and Freshdesk Omni