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As an innovative business, we strive to understand how to better serve our customers and make their experience with us as rewarding and successful as possible. That’s why we are excited to announce the launch of a new feedback portal in BoldDesk, our extremely user-friendly customer support platform.
With this intuitive tool, it is now easier than ever for you to express your thoughts on how BoldDesk can further elevate your service experience. In addition, you can submit feature requests or report bugs in the feedback portal.
You can also view feedback submitted by other users and vote on the issues you think are most important. With the feedback portal, we hope to better understand common interests and concerns, allowing us to make meaningful improvements to BoldDesk. We are eagerly looking forward to your feedback and working together to make BoldDesk the best product it can be!
Using the feedback portal
BoldDesk’s feedback portal is straightforward and user-friendly. It provides a central location where you can:
- Share feedback on all BoldDesk features.
- File bug reports for any problems you encounter.
- Vote on feedback from other users to move it higher up our priority list if you it’s something you think will be widely beneficial.
- Comment on other users’ feedback if you have any concerns or questions about it.
Submitting feedback
To start using the feedback portal, just log in with your BoldDesk account or register a new one. After logging in, you’ll see the following page:
Here, you can see feedback from other users as well as your own. You can submit new feedback at any time by clicking Create feedback at the top of the page. You’ll be presented with a Post Your Feedback dialog where you can select whether the feedback is a feature request or bug report and then provide a description and any necessary attachments. You’ll also see the option to set your feedback as public or private.
Public feedback
Public feedback can be seen by everyone, and other users can vote on whether the feature request or bug report is important.
Private feedback
Feedback can be submitted privately if you are wary about sharing certain details due to privacy concerns. Only you and the BoldDesk team can see private feedback, ensuring your information remains secure.
Subscribe to specific feedback email alerts
You can receive notifications regarding updates in specific feedback submissions by using the Watch option. You will be emailed alerts when the feedback you’re watching is updated.
How to monitor your feedback
You can track the status of your feedback in the My Feedback page. Once a BoldDesk team member starts working on your feedback, we will update its status and you will receive an email with all the details about the update.
Bottom line
We have created a simple, user-friendly portal where you can share your thoughts and suggestions for BoldDesk with us. Your feedback is incredibly valuable as it helps us improve our services and makes BoldDesk a better platform for everyone. We welcome all opinions and ideas, and we carefully review each one of them. We can’t wait to hear from you! So, go ahead and share your thoughts on our feedback portal today!
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