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With advancements in technology being embraced, the need for the best SaaS tools in different sectors and departments, such as support, HR, management, reporting, business intelligence, and more, has never been more emphasized.
Irrespective of your industry and market, having the right SaaS tools as your productivity and efficiency companion is the best investment for any business looking for that “wow” factor that will make it stand out.
This article highlights the compilation of the best SaaS tools in different industries, which are essential for most businesses to consider.
What are SaaS tools?
SaaS (software as a service) tools refer to any software that is cloud-based, meaning it is hosted online and users can access it via the internet. Generally, SaaS tools require no installation steps to set up and start using.
Different SaaS tools have unique features and capabilities to suit different businesses’ needs and preferences. They also cater to businesses of all sizes, including startups, small-to-medium businesses (SMBs), and enterprises.
What are the advantages of SaaS tools?
Most companies, irrespective of industry and business size, are opting for SaaS for good reasons.
- User-friendliness: To begin with, SaaS software requires minimal installation and onboarding. All you need to do is simply sign up or log in and you’re good to go!
- Pricing: When it comes to the initial and operation costs, SaaS generally has lower expenses, compared to the other types of software. It also has varying pricing plans that can accommodate most businesses’ budgets.
- Accessibility: Most SaaS tools are easily accessible because they are cloud-based, with a majority of them having mobile app support.
- Scalability: Most of these SaaS tools are scalable. This means they can easily accommodate businesses of varying sizes, from startups to small-to-medium businesses, and enterprises.
- Wide-range integrations: What’s more, most of SaaS software comes with third-party app integrations.
The best SaaS tools in the market today (2024)
The following are the best SaaS tools for enterprises that different industries are fast embracing because of their many advantages, such as scalability, security, pricing, user-friendly interfaces, and more. Let’s dive in!
Help desk SaaS tools
Having cloud-based help desk software in any business is vital for managing all customer service operations. The ideal SaaS support tools should be comprehensive, with features such as a ticketing system, AI, automation, multilanguage support, reporting and analytics, omnichannel support, task management, and mobile support, just to mention a few.
1. BoldDesk
BoldDesk is the best AI-powered help desk for businesses looking for an all-in-one customer service solution to streamline their support operations.
Features
It has a comprehensive range of functionalities:
- Ticketing system to quickly resolve and manage customers’ inquiries and requests.
- Artificial intelligence (AI) and automation capabilities to streamline support teams’ workflows and boost productivity.
- A live chat software for immediate customer support and interaction.
- Omnichannel inbox to manage all client interactions from multiple channels within a single, centralized inbox.
- Multilingual knowledge base software to ensure information is readily available for self-service in the end-users’ preferred languages.
- Multiple communication channels such as live chat, emails, and phone calls.
- Rebranding and customization of ticket fields and forms to suit specific business needs.
- Wide-range integrations with third-party apps for enhanced agent productivity and collaboration.
- Mobile support that helps businesses provide on-the-go customer service, ensuring issue resolution is just one click away.
- Task management to manage and keep track of the progress of each internal teams’ tasks.
- Multilanguage support that ensures support teams and customers can communicate with ease, irrespective of their native language.
- Reports and analytics tools to keep track of the performance of different areas of support.
Pricing
BoldDesk has three pricing categories:
- Scale: $12 per agent/month
- Momentum: $25 per agent/month
- Enterprise: $39 per agent/month
Include tiered pricing options for teams with 10, 25, 50 or 100 agents.
- Scale: $49/month for 10 agents
- Momentum: $129/month for 10 agents
- Enterprise: $199/month for 10 agents
- Essential: $799 per month
- Pro: $1499 per month ($1999 with Live chat included)
- Business: Contact us
Our exclusive program tailored for startups gives you 10 momentum plan agents for free for your first year.
Free trial period: 15 days
To know more, feel free to reach out to the BoldDesk support team. You can also book a live demo for a detailed explanation of how the help desk software functions. Start a free trial today, to get the first-hand experience of BoldDesk’s simple, yet powerful, intuitive features!
2. Glassix
Glassix is unified inbox software that leverages AI to ensure all business conversations, between internal teams and customers, are managed in one platform. It has SaaS support tools such as canned replies, smart tagging, AI, omnichannel support, and more.
Features
- Unified inbox
- Chatbots and conversational AI
- Messaging channels
Pricing: Starting at $49 per user/month
Free trial: 30 days
3. Talkdesk
Talkdesk is an AI-powered, SaaS contact center for customer support. It consists of features such as omnichannel support, customer self-service options, customizations, and collaboration tools.
Features
- Self-service
- Pre-built integrations
- Workforce management
Pricing: Starting at $85 per user/month
Free trial: Not available
Reporting and analytics SaaS tools
Every business needs to have comprehensive reporting and analytics software to get accurate and valuable insights on the performance of different areas and to know the right measures to take to improve operations.
4. Bold Reports
Bold Reports is a user-friendly reporting SaaS tool with powerful features that take data measurement, report distribution, and management to a different level.
It consists of functionalities such as data preparation, 360 visualization tools, embedding capabilities, and more. Bold Reports analytics tools ensure all businesses can clearly visualize and securely access their reports, and quickly make insightful data-driven decisions.
Features
- 360 data visualization
- Deep embedding
- Report distribution
- White labelling
- Multiple export formats
Pricing: Starting at $445
Free trial: 15 days
5. Uniqode
Uniqode helps businesses simplify their operations and boost workplace productivity with QR Codes. By using QR codes, businesses can simplify onboarding and recruitment, streamline attendance, collect feedback seamlessly, asset tracking and more.
Features
- Dynamic QR Code – Edit your QR Code destination with ease without worrying about reprinting
- Bulk create up to 2000 QR Codes at once
- Track your QR Codes. Understand how people engage with them
- Easily integrates with 5000+ communication, CRM and other automation tools.
6. Datapine
Datapine is an interactive business intelligence platform with a variety of dashboards for securely accessing, visualizing, sharing, and managing company data.
Features
- Data connectors
- Embedded analytics
- Dashboards
Pricing: $249 per month
Free trial: Not available
7. InfoCaptor
InfoCaptor is documentation and ad-hoc dashboard reporting software for data prototyping, visualization, and analytics. It is one of the SaaS tools for startups and small businesses using open-source applications.
Features
- Live dashboards
- Database
- Website services
Pricing: $39 per month
Free trial: 60 minutes (dashboard consultation for new users)
Business Intelligence SaaS tools
For any business to get insightful information and make good decisions, they need the best business intelligence SaaS tools in the market. Such tools should include powerful features for real-time data analysis, reporting, and visualization, with a variety of dashboards and predictive analytics tools.
8. BoldBI
BoldBI is cloud-based analytics and business intelligence software. It consists of powerful capabilities such as embedded analytics, data connectors, and real-time data visualization, that help businesses make good data-driven decisions.
Features
- Embedded analytics
- Data connectivity
- Predictive analytics
- Data visualization
- Security
Pricing: Starting at $445
Free trial: 15 days
9. Dataflo
Dataflo is business intelligence software with data analytics and visualization capabilities that assist organizations to analyze and keep track of their data, leading to actionable and insight-driven decisions.
Features
- Custom dashboards
- Goal monitoring
- Slack center
Pricing: Starting at $99 per month
Free trial: 7 days
10. Domo
Domo is another business intelligence SaaS platform using AI to perform data visualization and analytics functionalities, helping organizations to get insights and make informed decisions. It includes features such as embedded analytics, visualizations and dashboards, reporting and self-service analytics, and more.
Features
- Visualization
- Reporting
- Data science
Pricing: Contact Domo’s support
Free trial: 30 days
E-Signature SaaS tools
Electronic signature SaaS tools are designed to make it easy for end-users to create, sign and manage digital documents, and ensure the security and compliance standards during the signing process.
11. BoldSign
BoldSign is a SaaS electronic signature platform that enables businesses of all sizes to securely create, send, and keep track of the e-signatures of their digital documents. It includes key features such as e-signatures, document tracking and management, localization, user management, bulk link signing, and mobile support, among others.
Features
- Electronic signature requests
- Document management
- Bulk sending and links
- Localization
- User management
Pricing: Starting at $10/month for 3 users
Free trial: 30 days
12. GetAccept
GetAccept is a digital sales room platform that offers secure e-signature features for creating, sending, and tracking digital documents, empowering support sales teams to perform better.
Features
- Electronic signature
- Sales content management
- Contracts and proposals
Pricing: $49/user/month
Free trial: 14 days
13. Nitro Sign
Nitro Sign is a SaaS e-signature tool for signing, sharing, and managing documents digitally in a simple yet secure way. It consists of features such as electronic signatures, audit trails, document management, bulk signing, integration, and mobile support.
Features
- Electronic signatures
- Integrations and API connectivity
- Document management
Pricing: Starting at $17.39 per user/month
Free trial: 14 days
Human resource management SaaS tools
Every company needs software that can help them seamlessly manage everything about employees. This is where human resource management (HRM) SaaS tools come into play.
14. BambooHR
BambooHR is one such SaaS tool for human resource management. It simplifies processes such as payroll, hiring, onboarding, employee reporting, database management, and more.
Features
- HR data and reporting
- Hiring and onboarding
- Payroll, time, and benefits
Pricing: Starting at $12 per employee/month
Free trial: 7 days
15. Zira.ai
Zira.ai is an AI-powered staff management solution that streamlines workflows through capabilities such as task or shift management, optimization of complex schedules, time and attendance tracking, and employee communication.
Features
- Scheduling
- Time and attendance
- Policy engine
Pricing: Starting at $4
Free trial: Available
16. Hi Bob
Hi Bob is an HR SaaS tool designed with functionalities like time and attendance tracking, workforce planning, managing payroll, monitoring performance, hiring, and onboarding management. Bob empowers HR teams, managers and employees to easily work with and manage all HR-related processes.
Features
- Core HR
- Hiring and onboarding
- UK payroll
Pricing: Contact Hi Bob
Free trial: Not available
Video conferencing SaaS tools
When it comes to remote work, webinars, online collaboration, and virtual meetings, especially for people in different locations, having the best SaaS tools for video conferencing is vital. Every business needs a video conferencing tool to streamline their communication, collaborate better, and enhance their productivity.
17. Cisco Webex Meetings
Cisco Webex Meetings is a cloud-based video conferencing solution that provides businesses with comprehensive capabilities for webinars or meetings that are professional with high-quality video and audio.
It includes features such as meeting recording, screen and file sharing, and real-time messaging. It also has AI-powered features such as breakout rooms, transcription, and noise cancellation.
Features
- Meetings, events, and webinars
- Calling and messaging
- Whiteboarding
Pricing: Starting at $14.50/ license/ month
Free trial: 90 days
18. Livestorm
Livestorm is a SaaS video conferencing and webinar platform ideal for all types of webinars, virtual meetings, and events. It supports screen sharing, AI transcription, chats, analytics, and more, ensuring businesses have engaging webinars with their audiences every time.
Features
- AI transcriptions
- Screen sharing
- Video messaging
Pricing: Starting at $79/month, billed annually
Free trial: Available
19. Lifesize
Lifesize is a cloud-based video conferencing platform that can be used for meetings of all sorts, from personal calls to large conference meetings. It supports video, audio, recording screen sharing, third-party app integration, and more.
Features
- Directory support
- Audio conferencing
- Meeting recordings
Pricing: Starting at $88 per month
Free trial: 14 days
Project management SaaS tools
Businesses always need project management SaaS tools to easily manage tasks, plan and keep track of project progress, and more. The following are the best SaaS tools for project management.
20. Wrike
Wrike is a collaborative project management SaaS tool with features like customizable dashboards, collaboration tools, and Gantt charts for task management, resource allocation, project planning, and tracking, for better team productivity and collaboration.
Features
- Dashboards
- Gantt charts
- Proofing
Pricing: Starting at $9.80 per user/month
Free trial: 14 days
21. Celoxis
Celoxis is comprehensive project management software that includes comprehensive tools such as Gantt charts, time sheets, analytics, risk management, and project dashboards. Celoxis is ideal for task management, project tracking, resource allocation, reporting, and financial management. It empowers teams to streamline their workflows better.
Features
- Dashboards and analytics
- Gantt charts
- Time sheets
Pricing: Starting at $15 per month, billed annually
Free trial: 14 days
22. Quip
Quip is a unified productivity platform, suitable for Salesforce end-users looking to streamline their workflows and enhance team collaboration. It supports project management through features such as embedded documents, real-time collaboration, chats, and spreadsheets. Sales teams can collaborate in creating and editing documents, project time tracking, and task management.
Features
- Embedded documents
- Chats
- Spreadsheets
Pricing: Starting at $10/ user / month
Free trial: 30 days
Marketing SaaS tools
Brand awareness and marketing plays a major role in customer acquisition and retention. The best SaaS marketing platforms should have a user-friendly interface and comprehensive marketing tools with affordable pricing plans.
23. Constant Contact
Constant Contact is a SaaS marketing platform for small businesses looking to grow through digital marketing. It has SaaS tools for small businesses to manage email marketing, social media marketing campaigns, text/SMS marketing, and event registration.
Features
- List-building tools
- AI and automation
- Digital marketing
Pricing: Starting at $12 per month
Free trial: 30 days
24. ActiveCampaign
ActiveCampaign is an AI-powered email and marketing automation solution, ideal for businesses looking to personalize their marketing campaign efforts and enhance their customer engagement. It has comprehensive functionalities such as email marketing, sales automation, omnichannel marketing, CRM, and audience management.
Features
- Marketing automation
- Audience management
- Content creation
Pricing: Starting at $145 per month
Free trial: 14 days
25. Loom
Loom is an AI-powered video marketing and communication SaaS tool. It includes video messaging features such as screen and camera recording, transcription, video editing, storage, and more. It is ideal for any business that wants to create, edit, share, and store video in a personalized and interactive way.
Features
- Transcription
- Video editing
- Screen recording
Pricing: Starting at $ 12.50/ creator/ month
Free trial: 14 days
Online survey SaaS tools
Getting end-users to provide feedback is one of the most challenging yet rewarding processes. The ideal survey and feedback platform should have a wide range of templates and customizations to choose from.
26. Zonka Feedback
Zonka Feedback is a customer feedback and survey platform that enables businesses to collect, analyze, and act on end-users’ feedback. It offers comprehensive features such as survey templates, customization options, reporting and analytics tools, real-time customer feedback, and multichannel distribution capabilities.
Features
- Build and customize surveys
- Survey distribution channels
- Reports and analytics
Pricing: Starting at $49 per month
Free trial: 14 days
27. Typeform
Typeform is an online survey and form building SaaS platform designed for businesses to create personalized and interactive survey experiences. It offers various template options, multiple question types, and customization options like conditional logic.
Features
- Form builder (sign ups and orders)
- Survey marker (research and feedback)
- Quiz maker (trivia and product match)
Pricing: Starting at $25 per month
Free trial: Not available
28. SurveyMonkey
SurveyMonkey is an online AI-driven survey and feedback tool for businesses to create, analyze, and distribute surveys in a personalized and efficient way. It includes features such as customization options, multichannel distribution methods, data analytics and reporting tools, multiple templates, and question types.
Features
- Surveys and forms
- Templates
- Multichannel distribution
Pricing: Starting at $25/user/month
Free trial: 30 days
Internal communication SaaS tools
Businesses can make their employees communication, collaboration, and productivity better by investing in the right internal communication SaaS tools.
29. Clariti
Clariti is a communication and collaboration SaaS tool that integrates chats, calendars, emails, social media conversations, and documents into a single unified platform. It includes comprehensive communication features such as to-do lists, conversation threads, and integration with cloud storage apps, for easier team interactions and project management.
Features
- Calendar
- Integrations
- Chats and collaboration tools
Pricing: Starting at $5/user/month
Free trial: 14 days
30. Jive
Jive is an enterprise employee engagement platform that provides a centralized space for different departments and teams across an organization to communicate, share knowledge, and collaborate effectively. Jive includes features such document sharing, discussion forums, and activity streams.
Features
- AI content mining
- Integrations
- Document management
Pricing: Contact Jive
Free trial: 30 days
31. Ryver
Ryver is an online team communication and task management SaaS tool that offers businesses a unified app for teams to collaborate in real-time and get more organized. It provides features such as voice and video call support, direct group messaging, team chat support, topic-based forums, file sharing, and more.
Features
- Custom conversation channels
- Collaboration spaces
- Single sign-on (SSO)
Pricing: Starting at $4 per user
Free trial: 14 days
Customer relationship management (CRM) SaaS tools
CRM SaaS tools are a must-have for businesses that need to keep track of their sales progress, manage customer interactions, organize their data, and get insights into customers’ pain points or behavioral patterns.
32. Pipedrive
Pipedrive is a cloud-based customer relationship management tool designed to help streamline sales processes for more deal-closing. It provides customization and automation features that make it easy for sales teams to track their sales pipelines and performance, manage their sales deals, and automate sales operations.
Features
- Lead management
- Pipeline management
- Workflow and marketing automation
Pricing: Starting at $12/ seat / month
Free trial: 14 days
33. Close
Close is a simple CRM SaaS tool that focuses on building customer relations. It has capabilities such as built-in calling, SMS and emailing that ensure fast and efficient communication for sales teams. It also has features like sales pipeline management, reporting tools and task automation, ensuring businesses manage their sales processes effectively.
Features
- Communication support
- Automation
- Reporting
Pricing: Starting at $49/user/month
Free trial: 14 days
34. SugarCRM
SugarCRM is a comprehensive cloud-based CRM system that utilizes AI to offer marketing automation, sales automation, and customer service solutions. It includes features such as a robust cloud infrastructure, time awareness, AI-powered predictions, and multilevel customization capabilities.
Features
- Sales and marketing automation
- Mail and calendar integration
- Built-in AI
Pricing: Starting at $49/ user / month
Free trial: 7 days
Choose the best SaaS tools for your business
Having looked at the best SaaS tools, with the best capabilities, features, and pricing plans, the decision now lies with you, the esteemed end-user.
Consider a platform to suit your specific needs, one that is best for your budget yet is also comprehensive, scalable, and user-friendly, with reviews from existing customers.
When it comes to outstanding customer support, BoldDesk takes it home. From the comprehensive features to the affordable pricing plans, the user-friendly yet intuitive interface and the readily available support, it is worth considering!
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