One Plan. Every Feature Included. Priced by Your Team Size.

Yearly Save up to 20% Monthly
Number of Agents
Pricing
AI Credits
Info
Limited-time offer: Subscription AI credits are included for the first 3 months from your subscription start date. Additional credits can be purchased thereafter.
(Included for first 3 months)
5
$99 / month
$1,188 billed yearly
≈ $20 / agent
$124 / month
billed monthly
≈ $24.80 / agent
500 credits /month
Try for free
10
$199 / month
$2,388 billed yearly
≈ $20 / agent
$249 / month
billed monthly
≈ $24.90 / agent
1,000 credits /month
Try for free
25Most Popular
$349 / month
$4,188 billed yearly
≈ $14 / agent
$436 / month
billed monthly
≈ $17.44 / agent
1,500 credits /month
Try for free
50
$499 / month
$5,988 billed yearly
≈ $10 / agent
$624 / month
billed monthly
≈ $12.48 / agent
2,000 credits /month
Try for free
75
$749 / month
$8,988 billed yearly
≈ $10 / agent
$936 / month
billed monthly
≈ $12.48 / agent
2,500 credits /month
Try for free
100
$999 / month
$11,988 billed yearly
≈ $10 / agent
$1,249 / month
billed monthly
≈ $12.49 / agent
3,000 credits /month
Try for free
200
$1,998 / month
$23,976 billed yearly
≈ $10 / agent
$2,498 / month
billed monthly
≈ $12.49 / agent
4,000 credits /month
Try for free
300
$2,999 / month
$35,988 billed yearly
≈ $10 / agent
$3,749 / month
billed monthly
≈ $12.50 / agent
5,000 credits /month
Try for free
400
$3,999 / month
$47,988 billed yearly
≈ $10 / agent
$4,999 / month
billed monthly
≈ $12.50 / agent
6,000 credits /month
Try for free
500
$4,999 / month
$59,988 billed yearly
≈ $10 / agent
$6,249 / month
billed monthly
≈ $12.50 / agent
7,000 credits /month
Try for free
600
$5,999 / month
$71,988 billed yearly
≈ $10 / agent
$7,499 / month
billed monthly
≈ $12.50 / agent
8,000 credits /month
Try for free
700
$6,999 / month
$83,988 billed yearly
≈ $10 / agent
$8,749 / month
billed monthly
≈ $12.50 / agent
9,000 credits /month
Try for free
800
$7,999 / month
$95,988 billed yearly
≈ $10 / agent
$9,999 / month
billed monthly
≈ $12.50 / agent
10,000 credits /month
Try for free
900
$8,999 / month
$107,988 billed yearly
≈ $10 / agent
$11,249 / month
billed monthly
≈ $12.50 / agent
11,000 credits /month
Try for free
1,000
$9,999 / month
$119,988 billed yearly
≈ $10 / agent
$12,499 / month
billed monthly
≈ $12.50 / agent
12,000 credits /month
Try for free
For more than 1,000 agents, you can contact our team Contact Us

* All prices are shown in USD($).

Everything You Just Saw? It's All In One Plan.

Stop paying more to unlock features you already need. Every team gets the complete platform from day one — whether you're 5 agents or 1,000.

  • Starter
  • Growth
  • Pro
  • Enterprise
  • Just BoldDesk.
  • Ticket Management 
  • Unlimited Tickets
  • Ticket Side Threads
  • Canned Responses
  • Auto & Manual Time Tracking
  • Satisfaction Surveys (CSAT)
  • Ticket Approvals & Watchers
  • Share & Forward Tickets
  • Snooze Tickets
  • Split, Merge & Clone
  • AI Platform
  • AI Agent — every channel
  • Email AI Agent
  • Ticket AI Agent
  • AI Copilot
  • AI Actions (API & MCP)
  • AI-Powered Knowledge Base
  • Smart Field Prediction
  • Sentiment Analysis
  • Thank-You Detector
  • Omnichannel Support
  • Email Ticketing
  • Live Chat
  • WhatsApp, SMS & Phone
  • Facebook, Instagram, Telegram
  • Proactive Messaging
  • Microsoft Teams & Slack
  • Web Forms & Widgets
  • Support Portal
  • Mobile App & SDK
  • Automation & Routing
  • Workflow Automation
  • Round Robin, Load & Skill Routing
  • SLA Reminders & Escalations
  • Time-Based Automations
  • Ticket Macros
  • Business Hours & Holiday Lists
  • Schedule Ticket Creation
  • Agent Shift Management
  • Knowledge Base
  • Unlimited Articles
  • Public & Private Knowledge Base
  • Multilingual Knowledge Base
  • Multi-brand Knowledge Base
  • Article Sections (Hierarchy)
  • SEO & Auto Sitemap
  • Embeddable KB Widget
  • Article Versioning & Approval
  • Convert Ticket to Article
  • Customization & Branding
  • Custom Domain & SSL
  • Custom Email Templates
  • Custom Fields (Tickets, Contacts)
  • Custom Forms & Templates
  • Custom Ticket Status
  • Custom Portal Branding
  • 40+ Languages (incl. RTL)
  • Multi-brand Support
  • Multilingual Help Desk
  • Reporting & Analytics
  • Support Dashboard
  • SLA Performance
  • Agent & Team Performance
  • CSAT Dashboard
  • AI Agent Analytics
  • AI Credit Usage Dashboard
  • Ticket Metrics Report
  • Custom Dashboards
  • Scheduled Reports
  • Enterprise Security & Compliance
  • Single Sign-On (SSO)
  • Two-Factor Authentication
  • Advanced Password Policies
  • Role-Based Permissions
  • Custom Email Server
  • Audit Logs & IP Restriction
  • Data Redaction (PII & PHI)
  • SOC 2, HIPAA & GDPR
  • Regional Data Centers
See the Full 200+ Feature List
Start Free Trial

AI Add On

AI agent for every channelAI Agent for Every Channel

Give your customers instant, accurate support on Chat, WhatsApp, Facebook, Instagram, Telegram, and more.

$20

  • for 1,000 AI Credits
  • Instant 24/7 answers on every channel
  • Adaptive to high-volume spikes
  • Reduces workload for your support team
  • Flexible credit usage so you pay only for what you actually use
  • Seamless escalation to human agents
Try 15-day Free Trial
  • Learn More

AI copilot to boost your suppportAI Copilot to Boost Your Support

Give your agents an AI Copilot that writes, summarizes & saves hours daily.

$20

  • Per Agent/ Month
  • Unlimited AI — no usage caps
  • Personalized, context-aware responses in seconds
  • Instant conversation summaries for faster resolutions
  • Consistent tone across all customer interactions
  • Assists agents with faster, smarter responses
Try 15-day Free Trial
  • Learn More

Enterprise-Grade Support From Day One

Free Migration

Our migration experts help you move tickets, contacts, and knowledge base articles from your existing help desk to BoldDesk — at no cost.

  • Ready to Switch
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Effortless Onboarding

Our team helps you configure workflows, SLAs, and automation so your support team can start using BoldDesk quickly.

Black vertical divider used to visually separate content sections within the layout and feature list
30 Day Money-Back Guarantee

If BoldDesk isn’t the right fit, we’ll refund 100% of your payment within 30 days — no questions asked.

Everything You Need to Run Modern Customer Support

The complete AI-first support platform — ticketing, live chat, omnichannel messaging, knowledge base, automation, reporting, and integrations — all included in one simple plan.

Expand All  Black downward chevron icon used to expand, reveal, or navigate additional content within an interface element Collapse All  Collapse section to hide additional content and return to the previous view within the current page interface
Ticket ManagementTicket Management
  • Unlimited Tickets
  • Email to Tickets
  • Ticket History
  • Ticket Tags
  • Message Tags
  • Canned Responses
  • Split Tickets
  • Clone Tickets
  • Related Tickets
  • Parent-Child Tickets
  • Time Tracking - Manual
  • Spam Tickets
  • Suspended Tickets
  • Delete Tickets
  • Private Tickets
  • Ticket Insights
  • Ticket Worklog
  • Edit & Delete Message
  • Export Tickets
  • Embedded Web Widgets
  • Embedded Web Forms
  • Time Tracking - Auto
  • Merge Ticket
  • Lock Ticket
  • Ticket Access Scope
  • Email Notification
  • In-App Notification
  • Agent Signature
  • Bulk Edit
  • Ticket Sharing
  • Forward Ticket
  • Convert Ticket Message to KB
  • Snooze Ticket
    New
  • Multiple Ticket Forms
  • Satisfaction Surveys (CSAT)
  • Multilingual Help Desk
  • Agent Shifts
  • Auto-Merge Tickets
  • Ticket Approvals
  • Category-Based Email Support
  • Side Threads
  • Attachment File Storage
  • Recurring Tickets
  • Email
  • Live Chat
  • WhatsApp
  • Facebook
  • Instagram
  • Telegram
  • Voice / Call
  • SMS
  • LINE
  • Free AI Credits
  • AI Credits
  • Email AI Agent
  • AI Agents
  • AI Actions
  • Field Prediction
  • Knowledge Sources
  • AI Copilot
  • Sentiment Analysis
  • AI Knowledge Base
  • Generative Replies
  • Thankyou Detector
    New
  • Ticket AI Agent
    New
  • Web Widget
  • Web SDK
  • Unlimited Concurrent Chat
  • Unlimited Message
  • Unlimited Contacts
  • Workflow
  • Automated Chat Assignment
  • Chat SLA
  • Outbound Message
    New
  • Business Hour
  • Offline Message
  • Holiday List
  • Automated CSAT
  • Canned Response
  • In-App Notification
  • Mobile App
  • Multilanguage
  • Email Transcript
  • Widget Customization
  • Custom Branding
  • Conversation History
  • Viewed Pages History
  • Visitor Notes
  • Tags
  • Conversation Private Note
  • Chat Views
  • Chat Insights
  • Pre Chat Form
  • Conversation Timeout
  • Sticky Buttons in Chat
  • In-Chat FAQs
  • Inactivity Based Workflows
  • Multiple Conversation
    New
  • Unlimited Articles
  • Public Knowledge Base
  • Internal or Private Knowledge Base
  • Article Sections (Hierarchy)
  • Article Comments
  • SEO for Knowledge Base
  • Link KB in Ticket
  • Article Advance Filter
  • Show Popular, Recent, Related Articles
  • Embeddable KB Widget
  • Full Screen Editor
  • Customer Portal
  • Print Article
  • Auto Suggest Articles
  • Article Reordering
  • Auto Save in Drafts
  • Article Insights
  • Clone Article
  • Share Article
  • Article Versioning & Restore
  • Article Redirect Support
  • Article Replicate
  • Article Expiration
  • Article Status Indicator
  • Import from Word Document
  • Approval Workflow Status
  • Article Feedback
  • Automatic Sitemap Generation
  • Automatic llms.txt Generation
  • Full TOC In KB
    New
  • Convert Ticket Response to Article
  • Multilingual Knowledge Base
  • Article Template
  • Manage KB Tags
  • Bulk Edit
  • KB Export
  • Knowledge Base Specific to a Contact Group
  • Multibrand Knowledge Base
  • Estimate Read Time
  • Automation Rules on Ticket Creation
  • Automation Rules on Ticket Updates
  • Conditional Ticket Fields
  • Time Based Automation
  • Ticket Macros
  • Round Robin Ticket Assignment
  • Load Based Ticket Assignment
  • SLA Management
  • Business Hours
  • SLA Reminder Notification
  • SLA Escalation Notification
  • Holidays List
  • Agent Skills & Assignment
    New
  • Ticket Custom Fields
  • Ticket Form Fields
  • Ticket Fields Grouping
  • Field Dependencies
  • Field Display Condition
  • Agent Portal Customization
  • Customer Portal Customization
  • Custom Email Template
  • Custom Views
  • Custom Ticket Status
  • Custom Agent Roles
  • Custom Agent Status
  • Contact Custom Fields
  • Contact Group Custom Fields
  • Unlimited Activities
  • Activity Worklog
  • Clone Activity
  • Watchers
  • Email Delivery Status
  • Activity History
  • Custom Activity Type
  • Unlimited Contacts
  • Unlimited Contact Group
  • Import Contacts
  • Import Contact Groups
  • Contact Activity History
  • Contact Group Activity History
  • Contact Impersonate
  • Export Contacts
  • Export Contact Groups
  • Contact Custom Fields
  • Merge Contact
  • Contact Group Custom Fields
  • Add Contacts to Multiple Contact Groups
  • Rebranding
  • Multibrand with Custom SSL Certificate
  • Custom Emails (Email to Ticket)
  • Multibrand Help Desk
  • Multibrand Knowledge Base
  • Multibrand with Custom Domain Mapping
  • Single Sign-On (OAuth and OpenID)
  • Single Sign-On (JWT)
  • Two-Factor Authentication (2FA)
  • Social Login Integration
  • Advanced Password Polices
  • SOC 2 ® Type II Compliance
  • IP Range Restriction
  • Built-In SSL
  • Custom Domain Mapping
  • Custom Email Server
  • Digitally Signed Emails (DKIM) and DMARC
  • Email Spam Control
  • Roles and Permissions
  • Audit Logs
  • Data Redaction
  • HIPAA Compliance
  • Support Monitoring Dashboard
  • Support Traffic Dashboard
  • SLA Dashboard
  • Work Log Report
  • Ticket Conversation Report
  • Ticket Metrics Report
  • KB Dashboard
  • Export Report
  • Agent/Group Performance Dashboard
  • Contact/Contact Group Performance Dashboard
  • CSAT Dashboard
  • AI Credit Usage Dashboard
  • AI Credits Consumption & Balance
  • AI Agent Performance Dashboard
  • AI Agent Report
  • AI Copilot Report
  • Custom Dashboards
  • Scheduled Report
  • Rest API Rate (Requests per Minute)
  • Webhooks
  • Mobile SDK for Helpdesk
  • Mobile SDK for Chat
  • Zapier
  • Jira
  • Salesforce
  • HubSpot
  • Pipedrive
  • Microsoft Teams
  • Shopify
  • Google Drive
  • Microsoft OneDrive
  • Dropbox
  • Slack
  • WhatsApp
  • Facebook
  • Instagram
  • Telegram
  • Twilio
  • LINE
  • Twilio (Voice)
  • Gupshup for WhatsApp
  • PagerDuty
  • Stripe
  • WooCommerce
  • Custom Apps
  • Azure DevOps
  • Azure AD (Microsoft Entra ID)
  • Aircall
  • Ringover
  • Exotel (Ameyo)
  • Ozonetel
  • Asana
  • Calendly
  • BoldSign
  • Office 365 Calendar
  • MS Teams Meeting
  • Amazon CloudWatch
    New
  • Google Calendar
    New
  • Google Meet
    New
  • Make
    New
  • BoldDesk for iOS
  • BoldDesk for Android
  • Knowledge Base
  • Email Support
  • Chat Support
  • Option to Choose your Data Center Location
  • Migration Assistance
  • Customer Success Manager

Frequently Asked Questions

Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires their own license. On any plan, you have the option to add as many agents as you want.

Your 15-day free trial gives you full access to all the features of your chosen BoldDesk plan. After the trial period, your data will be retained for 7 days to help upgrade your plan.

Credit card payments are accepted for our subscriptions. We currently accept Visa, MasterCard, and Maestro. If your company is unable to pay by credit card, please contact us at [email protected] to arrange an alternate payment method.

You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged pro-rated. For downgrades, no refunds are available for the unused portion of your plan, so changes will take effect after the current billing cycle.

You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.

AI credits are consumed when the chatbot generates an AI response. Each AI response uses a certain number of AI credits based on the complexity of the query and the length of the AI-generated answer.

Each AI response consumes credits based on the complexity of the request and the length of the generated answer.
Simple responses may use one credit, while longer or more detailed responses may use more.

An AI help desk for automotive customer service uses driver preferences and real-time vehicle data to personalize support. It enables proactive maintenance alerts and tailored service offers, making conversations faster, clearer, and more customer focused.

Auto-recharge ensures your AI Agent never stops due to zero credits.

Small black check mark icon on a light background, indicating selection, confirmation, completion, or success statusSet a minimum credit threshold
Small black check mark icon on a light background, indicating selection, confirmation, completion, or success statusWhen your balance goes below this point, we automatically add non-expiring credits
Small black check mark icon on a light background, indicating selection, confirmation, completion, or success statusCredits are added in packs (e.g., 1000 credits per pack)

You have full control over when and how many credits get added.

You will receive usage alerts when your AI credit consumption reaches 50%, 80%, and 100%.
Once your usage reaches 100%, your AI Agent will stop generating AI responses. This will continue until one of the following happens:

Small black check mark icon on a light background, indicating selection, confirmation, completion, or success statusYour free credits automatically reset at the start of your next billing cycle
Small black check mark icon on a light background, indicating selection, confirmation, completion, or success statusYou purchase additional paid AI credits

You can monitor your usage and set alerts anytime from the AI Usage & Alerts section in your BoldDesk portal.