The modern business landscape is dominated by Software as a Service (SaaS). By delivering software applications over the internet, SaaS providers offer businesses a flexible, scalable, and cost-effective way to access the tools they need.
No longer burdened by the complexities of on-premise software, companies can focus on their core competencies while leveraging powerful cloud-based solutions.
We have compiled several SaaS examples in this guide to help you choose the best SaaS for your business.
Software as a Service (SaaS) is a mode of software distribution in which customers access a program online. The service provider or vendor maintains and constantly updates the program, eliminating the need for businesses to build the application from scratch.
Vendors usually host their SaaS apps in the cloud. This means that users access the software from anywhere on their mobile devices or desktops through a web browser or application. SaaS vendors allow customers to access and use the software for a subscription fee.
Since SaaS products are always pre-made, the apps are easy to install, making them very affordable.
Most companies have embraced SaaS software because it is efficient, reliable, and easy to scale. This adoption has led to a rise in demand.
SaaS software serves a huge role in accelerating the growth of businesses across industries. As a result, there has been an increase in the adoption of SaaS by brands all over the world.
According to Productiv, since 2021, the number of organizations using SaaS has increased by 32%.
This is a result of small, medium, and large businesses requiring technologies such as:
As of 2024, the global adoption of SaaS software varies across different countries, with significant concentrations in certain regions. Currently, there are over 30,800 SaaS companies worldwide(Demandsage)
The global market size for SaaS was valued at 273.55 billion in 2023 according to Fortune Business Insights. This figure is expected to grow to an estimated USD 1,228.87 billion by 2032.
These statistics show that the SaaS industry is growing rapidly and will continue to grow even further.
To help you navigate our list of SaaS examples, we have categorized them according to their functions and industry so that you can easily compare and select the right tool for your needs.
The goal of most businesses when purchasing software is to increase profits and attract more customers. Customer service SaaS applications do just this. Below are a few examples of SaaS apps that brands can use to manage customer interactions and improve agent productivity.
BoldDesk is the best help desk SaaS application for businesses seeking to achieve customer service excellence. It has a robust ticketing system that helps support agents track, prioritize, and resolve support tickets with minimal effort.
BoldDesk’s comprehensive knowledge base helps brands to provide self-service, empowering customers to solve issues independently without contacting support.
Its shared inbox software allows for seamless collaboration, improving support team efficiency and productivity.
BoldDesk’s flexible pricing plans allow small, medium and large businesses to gain insights into customer data, improve efficiency, and stay on top of support requests across various channels.
Key features
To learn more, feel free to contact BoldDesk support for assistance. Book a live demo or sign up for a free trial today to experience its features.
Pricing
BoldDesk has three pricing categories:
Include tiered pricing options for teams with 10, 25, 50 or 100 agents.
Free trial: 15 days
Intercom is one of the top SaaS products in customer service. The SaaS software helps support agents provide instant responses to customers. Its several integration features make it ideal for businesses of all sizes to provide efficient customer support.
Key features
Pricing:
Free trial: Not available
Tidio is a customer service SaaS application for businesses. Companies use it to chat with their clients in real-time to improve their experience.
Key features
Pricing:
Free trial: 7 days
LiveAgent is a customer support SaaS software businesses can use to provide efficient customer care. Companies can use LiveAgent to track site visitors and gather insights from chats.
Key features
Pricing:
Free trial: 30 days
Satisfying customers does not stop at providing excellent service. CRM SaaS applications help businesses manage client contacts, track customer journeys, and analyze customer data. Below are a few CRM SaaS examples.
The Salesforce app is a good SaaS example of CRM solutions software. It is used to manage sales and track leads. It has several features suited for small, medium and large businesses to handle customer operations and scale quickly.
Key features
Pricing
Salesforce CRM has two price segments based on business needs.
For enterprises:
For small and medium businesses:
Free trial: 30 days
Zoho CRM is a SaaS app that helps businesses manage customer data. Companies use this CRM to track leads and analyze customer insights.
Key features
Pricing
Free trial: 15 days
HubSpot is a CRM tool that allows brands to launch and manage marketing campaigns. This tool tracks customer interactions, monitors leads, and organizes customer journeys.
Key features
Pricing
Free trial: 14 days
For ecommerce businesses, processing payments from clients in different parts of the world can be quite challenging, given the ever-growing security risks.
Several SaaS vendors provide simple and secure software apps to process transactions for online brands. Below are some examples.
Stripe is a payment application that brands can use to handle transactions. It is secure and easy to use, making it a good option for online businesses of all sizes.
Key features
Pricing
Stripe charges custom prices based on region and number of transactions.
Free trial: Not available
PayPal is a popular platform for sending and receiving money online. This SaaS app offers brands and users a secure way to buy products and services online.
Key features
Pricing
PayPal has different pricing plans based on the transaction amount and region.
Free trial: Not available
Square is one of the popular SaaS applications used to track profits and receive payments. Most ecommerce stores use Square to process transactions.
Key features
Pricing
Free trial: Not available
Online businesses don’t have to build an ecommerce store from scratch. They can save time and money by subscribing to readily available platforms to set up stores and reach customers. Below are examples of SaaS ecommerce tools.
WooCommerce is a popular SaaS online shopping platform. It offers extensive customization features and marketing options.
Key features
Pricing
Contact sales
Free trial: Not available
Shopify provides a platform for businesses to set up stores, market, and sell products online. E-commerce brands use Shopify to reach a wider market to sell their products and services.
Key features
Pricing
Free trial: Not available
BigCommerce is also a well-known SaaS platform for selling products and services online. Its many integrations make it flexible and reliable.
Key features
Pricing
Free trial: 15 days
Reporting and analytics apps help businesses make sense of customer data, business performance and support processes. These apps can generate reports that are easy to analyze to gain insights and promote SaaS customer success. Below are some examples.
BoldReports is a reporting tool for brands to gather customer insights. It lets you analyze and manage customer data through live, real-time reports.
Key features
Pricing:
Free trial: 15 days
One of the top cloud-based analytics solutions available today is Tableau. It enables users to convert data into actionable insights.
Brands use this tool to analyze customer data and make better decisions.
Key features
Pricing
Free trial: 14 days
Google Analytics helps you understand your customers’ journeys, improve marketing strategies, and monitor the performance of your website.
Key features
Pricing
Free trial: Not available
Gathering customer insights is a crucial strategy to improve customer satisfaction. Various SaaS apps exist to help companies collect customer data. They include:
BoldBI is a business intelligence (BI) tool for visualizing and analyzing data. It has intuitive widgets for brands to create dashboards and visualize various metrics.
Key features
Pricing
Pricing varies according to user needs, starting at $445/month.
Free trial: 15 days
Heap is a SaaS tool that brands can use to gain insights into customers’ data. Brands use it to gather information on user sessions, actions, and behaviors on their websites.
Key features
Pricing: Contact sales
Free trial: 14 days
Kissmetrics helps companies gain customer insights by tracking how customers use their applications. It can also measure customer engagement.
Key features
Pricing
Free trial: Not available
Enhancing collaboration is a proven method for improving your team’s efficiency. Below are some good examples of collaboration tools that you can subscribe to.
Microsoft Teams is a collaboration tool for chat, video, and file sharing. It facilitates effective communication and can help you improve the efficiency of your support team. Most companies use Teams to communicate and share files.
Key features
Pricing
Free trial: 30 days
Slack is another popular collaboration tool for teams. Users can share files and work on projects in real time. Most large companies, such as eBay, use Slack to communicate.
Key features
Pricing
Free trial: A free version is available with limited options.
Dropbox is a popular collaboration tool that companies. Businesses use Dropbox to store, retrieve, and manage their files on the cloud.
Teams use Dropbox to share sensitive files, such as tax returns.
Key features
Pricing
Free trial: 30 days
Most companies strive for productivity. Luckily, several SaaS products are available today built to help businesses improve team collaboration, task assignment, and employee productivity. Below are some SaaS examples.
Trello is a project management tool suitable for managing a team that includes remote workers.
Large companies with departments in different regions can use Trello to assign and track tasks, collaborate on projects, and communicate.
Top Features
Pricing
Free trial: A free plan is available for up to 50 users.
Asana focuses on project management and is a good example of a SaaS tool.
It offers multiple views that cross-functional teams can apply to their dashboards and check individual and connected tasks.
Key features
Pricing
Free trial: Not available
ClickUp is a good SaaS application for remote teams work together on projects. Companies with teams in different parts of the world can use ClickUp to communicate, share files, and collaborate.
Key features
Pricing
Free trial: Not available
Content creators and designers can only do so much. Modern content management SaaS applications have many functionalities that can help creators generate new content for marketing and advertising. Below are some good examples of content management SaaS.
WordPress is a web app for building and managing websites. It enables brands to create, edit, and publish engaging web content to drive customer engagement and enhance web visibility.
Key features
Pricing
Free trial: Not available
Canva provides templates, images, and short videos to create web and social media content.
Companies use Canva to create social media posts, stories, and blog images.
Key features
Pricing
Free plan: Available
The Wix platform allows users to easily create their own websites with no coding required. The platform has several templates for users to choose and customise their websites to their liking.
With the help of Wix’s user-friendly website builder, you can quickly and easily construct a website.
Key features
Pricing
Free trial: 14 days
Marketing can be resource-intensive at times. Modern SaaS tools have made it easier and cheaper for companies to reach potential clients and expand their customer base. Below are some good SaaS examples of marketing automation software.
Mailchimp is a SaaS application for email marketing founded in 2001 to help companies conduct targeted campaigns. It can help companies increase conversion rates by building strong customer relationships through email.
Key features
Pricing
Free trial: 30 days
Klaviyo is an email marketing SaaS application that lets you create personalized email campaigns to target different customers. Brands use Klaviyo to drive customer engagement through emails and SMS.
Key features
Pricing
Free trial: A free version is available but is limited to 500 monthly emails.
ActiveCampaign helps brands draft and send emails to contact lists. Companies use the SaaS application to schedule emails, messages, and even appointments, helping to capture leads.
Key features
Pricing
Free trial: 14 days
SaaS applications have changed how brands market their offerings and manage inventory today. A crucial part of businesses nowadays is keeping and managing stock records. Below are some SaaS examples of inventory management software:
The NetSuite software provides a real-time view of your inventory across different locations. It helps brands manage their inventory, ensuring good organization and product availability.
Key Features
Pricing: Contact sales
Free trial: Contact sales
QuickBooks is a popular inventory management SaaS app. Stores can use it to monitor inventory, receive alerts when it’s time to restock, and gather insights on what to buy and sell.
Key features
Pricing
Free trial: 30 days
Fishbowl is a SaaS application for tracking inventory. It gives users a clear view of their inventory across all locations and provides useful insights.
Key features
Pricing
Fishbowl provides custom pricing for different business needs.
Free trial: 14 days
E-signature has become a norm as companies transition towards a paperless and digital mode of conducting business. Nowadays, you can digitally sign documents and share them with other stakeholders online, saving time and money.
Below is some good software as a-service examples of e-signature apps.
Using BoldSign, you can sign a digital document, track it, and manage it. This SaaS tool also has several features, including bulk signing, user management, and mobile support.
Businesses like real estate companies use BoldSign to sign legal contracts.
Key features
Pricing
Free trial: 30 days
A popular e-signature SaaS example, Docusign helps brands sign digital files. Banks use DocuSign to share documents so clients can approve certain transactions without physical copies.
Key features
Pricing
Free trial: 30 days
Another popular e-signature SaaS example is Nitro Sign which is used by brands to sign and share documents online. Companies can use Nitro Sign to sign legal contracts.
Top features
Pricing
Free trial: 14 days
As tech advances, more brands adopt SaaS applications to solve their business problems. The SaaS industry will swell in the coming years, and there are bound to be more SaaS software in the near future.
Do not be left behind. Utilize this guide to select a collection of the best SaaS software to supercharge your business!
We hope this blog was insightful. Are there any software as a service example that you think we should include? Please share in the section below!
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