Businesses strive to enhance their customer interactions and engagement by providing real-time communication.
Having the right live chat software helps businesses provide quick support and self-service options to their customers.
Although LiveChat is widely used and has a wide range of real-time features conducive to company growth and rapid customer query resolution, it is not without its limitations.
Its high cost, complicated user interface, and restricted customization options often make businesses explore other LiveChat alternatives.
These LiveChat alternatives offer stronger automation, enhanced engagement, and revenue-boosting capabilities.
In this blog, we’ll explore the top LiveChat alternatives so you can choose the best solution for your company’s needs.
LiveChat is not perfect as a real-time assistance platform. It has drawbacks, some of which might be reason enough for some businesses to opt for other alternatives. Below are some of its downsides.
To select the best LiveChat alternative for your business, it’s crucial to understand your unique requirements and how they relate to the features offered by different platforms.
Here are steps to help you determine the best option:
Here are the top LiveChat alternatives to enhance your customer interactions and engagement.
BoldDesk is a cloud-based customer service software with a comprehensive suite of features for streamlining customer support. BoldDesk‘s live chat feature offers businesses a simple yet powerful way to enhance real time customer communication.
With just a single line of code, you can easily integrate the live chat widget into your website or app and customize it to match your brand’s aesthetic.
Support agents can view customers’ immediate browsing history to tailor their interactions. They can provide offline support by emailing responses if the customer leaves the chat early, and they can save chat transcripts for future reference.
Features
BoldDesk pricing plans
Include tiered pricing options for teams with 10, 25, 50 or 100 agents.
Our exclusive program tailored for startups gives you 10 Momentum plan agents for free for your first year.
Schedule a live demo to see how BoldDesk’s live chat software can enrich your customer engagement strategy.
To experience its main capabilities for yourself, sign up for a 15-day free trial.
Zendesk offers a live chat feature as part of its customer service platform, allowing businesses to connect with website visitors and customers in real time.
Customers may contact support teams through various channels on the platform to handle any problems they might have while using its services.
With Zendesk, customers can receive instant assistance and enjoy a seamless experience.
Key features
Pricing: Starts at $19 per month
Free trial: 14 days
Intercom is a customer messaging platform with a chat feature that allows customer communication and engagement.
The chat feature enables businesses to interact with their website visitors or app users in real-time, allowing immediate support.
It improves customer relationships and enhances business performance regardless of volume or convenience.
Key features
Pricing: Starts at $39/seat/month
Free trial: 14 days
Zoho SalesIQ is a customer service tool that provides an excellent alternative to LiveChat. With Zoho SalesIQ, your customers can easily contact you for support on your website and other channels.
Unlike traditional chat solutions, Zoho SalesIQ offers advanced features that enable you to communicate with your users more often and provide them with personalized assistance around the clock.
Key features
Pricing: Starts at $7/user/month
Free trial: 14 days
Olark is a chat platform that allows businesses to effectively communicate with their customers in real-time, providing instant support and assistance.
By centralizing customer data, this platform offers businesses insights from chat interactions that they can use to enhance their products and services.
With Olark, businesses can improve customer engagement and create a better user experience.
Key features
Pricing: Starts at $29 per month
Free trial: 14 days
Tidio is an alternative to LiveChat, enabling businesses to engage with website visitors in real time through chat.
Tidio’s platform empowers businesses to provide personalized customer service, capture leads, and enhance the overall user experience on their websites
Unlike LiveChat, Tidio caters to seasoned chat tool users and those new to the system.
Key features
Pricing: Starts at $29/user/month
Free trial: 7 days
Help Scout is a LiveChat alternative that provides tools for managing customer issues, support tickets, and communications.
While Help Scout primarily focuses on email-based customer support, it offers an integrated chat feature called Beacon.
This feature provides proactive customer service for quick support when needed.
Key features
Pricing: Starts at $20/user/month
Free trial: 15 days
tawk.to is another LiveChat alternative. This software enables you to add a chat widget to your website quickly.
With tawk.to you can monitor and chat with your website visitors without putting a strain on your budget.
Key features
Pricing: Free
LiveAgent is a platform that provides a chat widget to connect with customers immediately.
This software enables you to direct chats to the appropriate department, and with other features, you can evaluate and enhance operator performance.
When it comes to customer support, LiveAgent is extremely good. It guarantees users the necessary support and upgrades to fulfil their changing requirements.
Key features
Pricing: Starts at $9 per agent
Free trial: 14 days
Hiver is a customer service tool that simplifies communication with customers by integrating chat into its existing email management tools.
This allows businesses to provide multichannel customer support.
This enables support agents to respond to inquiries, resolve issues, and engage with customers in real-time through email and chat channels.
Unlike LiveChat, Hiver manages your customer support operations without requiring you to run several systems.
Key features
Pricing: Starts at $15/user/ month
Free trial: 7 days
Ocelot is one of the LiveChat alternative designed specifically for students in higher education who require help with serious issues.
With regular advice and assistance, the platform helps students create and sustain unique relationships with artificial intelligence and human intelligence.
The software is designed to cater to student’s unique needs and the requirements of colleges and universities, offering features and functionalities to support student engagement.
Ocelot provides a straightforward implementation process that reduces complexity.
Key features
Pricing: Has no pricing plans
While LiveChat is a great solution for various teams, more suitable options may be available. Depending on features and affordability, here are a few LiveChat alternatives to consider.
| LiveChat alternatives | LiveChat | Pricing starts at | Free trial |
| BoldDesk | Yes | $12 per agent/month | Yes |
| Zendesk | No (Chatbot) | $19 per month | Yes |
| Intercom | Yes | $39/ seat/month | Yes |
| Zoho SalesIQ | Yes | $7/user/month | Yes |
| Olark | Yes | $29 per month | Yes |
| Tidio | Yes | $29/user/month | Yes |
| Help Scout | Yes | $20/user/month | Yes |
| tawk.to | Yes | Free | Yes |
| LiveAgent | Yes | $9 per agent | Yes |
| Hiver | No (Chat widget) | $15/user/ month | Yes |
| Ocelot | Yes | – | Has no pricing plans |
When choosing the best LiveChat alternatives for your business, it’s crucial to consider features, costs, flexibility, and integration capabilities. LiveChat is a reliable tool, but it may not be the most suitable option for every business.
Therefore, if you’re looking for LiveChat alternatives, this list of tools will help you find the one that fits your business.
By using a great alternative, you can improve client connections, increase sales, and simplify customer communication, all of which will eventually contribute to your business’s growth and success.
Was this article helpful? Do you have any suggestions or recommendations for other LiveChat alternatives?
Please provide your thoughts in the comments section below.
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