Delivering excellent customer service is important for an organization’s success. LiveAgent is one of the popular support tools in the market.
However, just like most brands, it sometimes lacks in some areas that might leave end-users with no choice but to look for other options.
With so many LiveAgent alternatives available, choosing the right help desk software for your support teams is not a light task.
You definitely need to have a clear idea of the key features your business needs, do thorough research on the top LiveAgent competitors, and how to select the best fit for your support teams.
Lucky for you, in this article we have just what you need to get the right alternative.
Why choose a LiveAgent alternative?
LiveAgent is a customer support software with features like ticketing system, live chat, knowledge base, social media integration, and automation.
This software supports communication across multiple channels, automates tasks, streamline workflows and helps track and analyze customer insights.
However, according to customer reviews, online forums, and other comparable sources, many users have chosen to explore other alternatives for LiveAgent based on other customer feedback. This includes:
- The software does not include some of the essential features such as inadequate customization, Microsoft shared mailboxes, and chatbot required, to function as a ticket provider.
LiveAgent customers reviews
- LiveAgent’s price model, which is determined by the number of agents and features, may prove expensive for larger enterprises or those with complex support needs.
- Users have difficulty translating text in real-time on the platform.
- Businesses relying primarily on the platform may be frustrated by inconsistent and slow service.
Top LiveAgent Alternatives & Competitors for 2024
Below are some analyzed LiveAgent competitors to help you select the best help desk software for your budget, team size and functionality.
1. BoldDesk
BoldDesk is a user-friendly customer service platform that offers powerful support features to streamline communication.
Key BoldDesk features
- Strong ticketing system
- Automation workflow
- Artificial Intelligence (AI Copilot)
- Omnichannel support
- Live chat software
- Multilingual support
- Comprehensive knowledge base software
- Mobile application
- In-built reports and analytics
- Seamless integrations
- Security and compliance
Benefits of BoldDesk
- It empowers businesses to handle all their support request or inquiries from a unified ticketing system.
- As a top-tier LiveAgent alternative, its omnichannel inbox platform can help you handle all customer interactions from multiple channels in one centralized location.
- The shared inbox solution fosters collaboration among team members through tools like saved replies, private notes, and @mentions.
- BoldDesk’s live chat software has capabilities ensure real-time support and personalized responses to clients throughout their journey.
- Its robust automation features streamline workflows by automating repetitive tasks, reducing manual effort, and sending SLA notifications, which improves agent productivity.
- BoldDesk also offers a scalable multilingual help desk that supports many major languages worldwide, bridging language barriers between customers and agents.
- Additionally, the AI copilot customer support provides valuable assistance by summarizing ticket conversations, translating text, and generating SEO-friendly content.
- BoldDesk’s integrations feature lets you link your favorite tools and apps, such as Slack and Exotel, to improve productivity and optimize processes.
- Through the integrated mobile help desk, agents may access customer support operations while on the go and engage with customers at any point in their journey.
- In addition, comprehensive knowledge base software enables companies to generate, arrange, and disseminate proactive material. This provides 24/7 customer service, enabling customers to locate solutions quickly.
- BoldDesk may be customized to meet the demands of your company thanks to its customization and rebranding capabilities.
- Finally, the insightful reporting and analytics tools allow companies to track customer service metrics to identify areas where you can make improvement and get valuable data on customer service performance.
Sign up for a free trial today and see the significant improvement in your support team’s collaboration. If you have any questions, don’t hesitate to contact the BoldDesk support team.
For a customized demonstration of how BoldDesk can meet your company’s needs, contact us about scheduling a live demo at your convenience.
BoldDesk pricing plans
- Scale: $12 /agents /month
- Momentum: $25/ agents/month
- Enterprise: $39 /agents/month
Include tiered pricing options for teams with 10, 25, 50 or 100 agents.
- Scale:$49/month for 10 agents
- Momentum:$129/month for 10 agents
- Enterprise:$199/month for 10 agents
- Essential: $799/month
- Pro: $1499 per month ($1999 with Live chat included)
- Business: Talk to us
Free trial: 15 days
2. Crisp
Crisp is the ultimate all-in-one multichannel customer support platform. It allows businesses to engage with customers waiting for support.
It integrates with various platforms and offers automation features for customer engagement.
Pros: The platform supports chat. Fast, friendly, and efficient.
Drawback: Developers appear to focus on new big-ticket features rather than small ones to make it easier for existing consumers.
Key features
- Multilingual support
- Ticketing system
- Knowledge base software
- Live chat support
Pricing: Starts at $25 per agent
Free trial: 14 Days
3. HelpSpace
HelpSpace is a customer support solution that streamlines online business communication.
This LiveAgent competitor integrates various points of contact into a platform, enabling support teams to handle inquiries more efficiently and effectively.
Pros: The software performs recurring activities, saving time and reducing manual errors.
Drawback: It offers a range of pricing plans, but still, some users may find the cost to be not favaourable, especially for smaller businesses or those with low budgets.
Key features
- Ticketing system
- Multilingual support
- Reports and analytics
- Integration
Pricing: Starts at $25 per agent
Free trial: 15 Days
4. Deskpro
Deskpro is a customer service platform that stands out with its automation, analytics, and custom development. This LiveAgent competitor lets support teams to communicate with customers at all times.
Pros: The platform is flexible and delivers outstanding customer service experience.
Drawback: While Deskpro integrates with different third-party apps, this could lead to potential issues in data management.
Key features
- Ticketing system
- Reports and analytics
- Automation workflow
- Multichannel support
Pricing: Starts at $29 for 3 agents/month
Free trial: 14 Days
5. Gist
Gist is a customer communication platform that combines live chat, email, and messaging into one platform.
As one of the LiveAgent alternatives, the help desk platform focuses primarily on customer service.
It enables businesses to address and answer customer queries, manage problems, and provide support.
Pros: The software offers instant response and is custom made to meet the needs of clients and encourage loyalty.
Drawback: Gist’s mobile help desk app does not support all of the features included in the browser version.
Key features
- Automation workflow
- Integration
- Ticketing system
- Live chat support
Pricing: Starts at $29 per agent
Free trial: 14 Days
6. Vision Helpdesk
The Vision Helpdesk is cloud-based help desk software that provides real-time support. It is designed for businesses of various sizes.
Pros: Increase the efficiency of your customer support team by implementing live chat software for real-time support.
Drawback: Switching from another platform to this LiveAgent alternative might be difficult, especially if you have a lot of past data or connectors.
Key features
- Automation workflow
- Multichannel support
- Knowledge base software
- Ticketing system
Pricing: Starts at $12 per agent
Free trial: 30 Days
7. JitBit Help Desk
JitBit is a help desk software that helps businesses manage customer inquiries efficiently and effectively.
This LiveAgent alternative allows customers to contact support agents and tracks the status of customers’ requests.
Pros: With JitBit, you can offer quick assistance by utilizing knowledge base resources, ticket routing, scripted replies, and corporate branding.
Drawback: The mobile app’s chat alerts can be delayed by 10–20 seconds.
Key features
- Live chat support
- Knowledge base software
- Automation workflow
- Reports and analytics
Pricing: Starts at $2199 for 10 agents
Free trial: 21 Days
8. Intercom
Intercom, a customer communications platform, combines live chat, in-app messaging, and email into one platform.
As another LiveAgent alternative, the software allows companies to always stay in touch with their customers and encourages integration.
Pros: The software offers an integrated communication system.
Drawback: While the Intercom is a user-friendly platform, new users can still face difficulties while learning the curves. Understanding all the features and customizing the platform to fit specific needs takes time and effort.
Key features
- Automation workflow
- Integration
- Knowledge base software
- Live chat support
Pricing: Starts at $29 per agent
Free trial: 14 Days
9. TeamSupport
TeamSupport is a help desk software that offers features to streamline customer support processes.
It enables support agents to collaborate in resolving customer issues with transparent customer histories and overviews of their needs.
This LiveAgent competitor provides ticketing, collaboration, customer management, and reporting tools to help businesses manage and improve customer service.
Pros: Businesses can track customers’ distress index and know which clients need more attention.
Drawback: Report creation is limited, such as customers’ inability to measure different items of interest.
Key features
- Ticketing system
- Integration
- Omnichannel support
- Report and analytics
Pricing: Starts at $29 per agent
Free trial: 14 Days
10. Front
Front is an AI-powered collaborative inbox that merges all free trial channels into a single interface. This alternative to LiveAgent lets companies to handle customer interactions and deliver timely support.
Pros: This alternative to LiveAgent provides an internal collaboration feature to enable support teams to comment, discuss, and collaborate.
Drawback: Customers must navigate between various web pages to complete their tasks since there is no smooth interface like that of programs like Slack or Gmail.
Key features
- Knowledge base
- Ticketing system
- Live chat support
- Integration
Pricing: Starts at $19 per agent
Free trial: 14 Days
11. Kustomer
Kustomer is a customer support platform that uses AI, messaging, and CRM to provide customer support to various platforms like email, chat, phone, and social media channels.
This LiveAgent alternative integrates customer data, providing support teams with access to customer history and transactions.
Pros: It’s very simple to set up and use. Helpful information about the consumer throughout the conversation is easy to locate. Customers may easily contact customer service.
Drawbacks: Sometimes, whenever customers make outbound calls, no ticket or conversation is created for the footprints of that outbound call.
Key features
- Ticketing system
- Automation workflow
- Integrations
- Knowledge base software
Pricing: Starts at $89 per agent
Free trial: 14 Days
Key features every business needs in any alternative to LiveAgent
When looking for a LiveAgent competitor, consider the following features to improve your customer support processes.
Ticketing system
All LiveAgent alternatives should have a strong ticketing system to efficiently convert customer requests and inquiries from different communication channels into tickets. This will ensure that no request goes unresolved.
The ticketing system should enable agents to track each ticket status and history, ensuring timely and accurate ticket resolutions.
Automation workflows
Performs recurring and manual tasks, such as ticket prioritization, assignment, categorization, routing, and follow-up.
This enables support agents to concentrate on more complex issues and work more efficiently.
Businesses can use the automation feature to set SLA targets for sending notifications or alerts on ticket statuses and reminders for ticket escalation to the assigned support agent. This helps prevent the escalation of untouched or unresolved customer requests.
Live chat support
Elevates your customer engagement by allowing support teams to engage with the customers in more genuine real-time support and deliver humanized responses.
Businesses can use the solution across other channels, such as live chat Widgets, WhatsApp, Facebook, and more, to deliver instant responses.
Additionally, the live chat software empowers clients with 24/7 support and ensures they receive the quick assistance they need anytime, increasing customer engagement.
Knowledge management system
Offers a centralized platform for creating, arranging, and sharing information with customers and support agents.
A well-structured knowledge base empowers users to find answers independently.
This enhances the speed of issue resolution by making it easy for users to access FAQs, articles, How-to videos, and troubleshooting guides.
When customers effectively utilize the knowledge management software, it can help decrease the workload for support teams, increase customer satisfaction, and improve ticket deflection.
Omnichannel support
The ideal help desk should allow support agents to manage and respond to all support requests from various channels, such as social media, live chat and email, within a single inbox.
It helps ensures no customer issue goes unanswered, regardless of the medium they use to contact support teams.
Reporting and analytics
Gives companies insightful information on all aspects of customer support operations such as customer satisfaction, resolution rates, agent performance and response times, assisting them in making improvements and data-driven decisions.
Seamless integration
A help desk software should allow smooth integration with other tools and apps like Zapier, Shopify, and Slack, for easier sharing of customer information and support history between the two platforms, ultimately reducing data clutter and boosting overall productivity and efficiency.
How to select the best LiveAgent alternative as per your needs
Choosing the ideal alternative to LiveAgent depends on various criteria, including your requirements. To make the correct decision, review the following variables:
- Identify your specific features for customer support: Start by listing key features your business needs, such as ticket management, live chat support, knowledge base, or omnichannel support. Identify which features are included in different pricing plans and assess whether they meet your unique business needs. This will help you find the right LiveAgent competitor fit for your support operations.
- Consider the scalability: The help desk capabilities and prices should be flexible, should be able to handle more ticket volumes or users and include more channels as your business grows.
- Integration capabilities of the software: Check for seamless integrations with other tools like CRMs, e-commerce platforms, or analytics solutions.
- Consider your pricing plans: Compare the prices of different alternative to LiveAgent with their features to get value for money.
- Customization options: The help desk should be easily customizable to suit specific business preferences.
- Free trials and demos: Consider the advantage of free trials and alternative product demonstrations to gain hands-on experience. Real-time testing enables you to assess your decision and avoid costly mistakes before making a commitment.
- Reviews and ratings: Go through user-generated reviews and aggregated ratings from various platforms.
BoldDesk’s latest G2 client reviews Pay attention to both positive and negative feedback from customers on key areas such as ease of use, performance, and customer support. High ratings and consistent positive reviews always show a reliable solution with satisfied customers.
Comparison table for the LiveAgent competitors
Below is an overview of the main characteristics and prices of the many LiveAgent alternatives.
| LiveAgent alternatives | Key features | Price |
| BoldDesk |
| Starts at $12 /agents /month |
| Crisp |
| Starts at $325 per agent |
| Help Space |
| Starts at $25 per agent |
| Deskpro |
| Starts at $29 for 3 agents/month |
| Gist |
| Starts at $29 per agent. |
| Vision Helpdesk |
| Starts at $12 per agent |
| JitBit Help Desk |
| Starts at $2199 for 10 agent |
| Intercom |
| Starts at $29 per agent |
| TeamSupport |
| Starts at $29 per agent
|
| Front |
| Starts at $19 per agent |
| Kustomer |
| Starts at $89 per agent |
Choose the perfect LiveAgent alternatives for your business
Choosing the right alternative to LiveAgent for your support team’s customer support operations can make it more effective and successful.
Explore the options mentioned above to find the best fit for your business needs.
For the best customer service software, with affordable pricing plan fit for businesses of all sizes, consider BoldDesk. Get value for your budget with it’s comprehensive features and elevate your customers experience today!
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