Human resource is the most challenging department in an organization to manage. Employees have different needs, likes, and preferences, making it difficult to ensure their well-being with the varying needs, regardless of the industry.
The HR managers find it hard to take care of every employee’s needs manually, as other requests and questions can easily fail to be noted and go unattended.
By implementing an HR help desk, businesses can provide the best services to their employees and boost productivity.
Let us delve into this blog to learn what an HR help desk is, benefits, and features to look for before adopting one.
What is an HR help desk?
An HR help desk is a support system that allows HR departments to manage employees’ inquiries, requests, and concerns related to human resource in an organized manner.
This tool acts as a platform for guidance on certain topics to improve HR service efficiency, including:
- Employee benefits
- HR Policies
- Onboarding and offboarding
- Paid time off
- Holidays and leave days
- Performance reviews
An HR help desk can be accessed through multiple mediums, such as mobile phones, email, live chat, and online portals.
It usually engages the ticketing system that automatically directs HR requests to the most appropriate HR staff member.
HR help desk’s use cases
Businesses use HR help desks in multiple ways, including:
Recruitment of employees
HR help desks automate manual actions like managing job applications and responding to queries about the recruitment process. This reduces the time spent on recruitment’s repetitive processes, creating more time to handle other complex issues.
Onboarding and offboarding process
Departments utilize HR help desk software in assigning tasks to teams, ensuring new hires receive necessary equipment, and streamlining the onboarding process.
Similarly, workers who intend to leave can access the clearance procedures and retirement benefits from the HR help desk.
Accessing documents anytime online
HR help desks operate online, enabling users to find data concerning their benefits anytime via internet-connected devices easily.
Employees are able to independently get required documents and forms in the HR portals, making it easier and quicker to find solutions.
Performance management
Maximizing performance operation through automation can turn complicated tasks into quick, effective processes through which workers feel valued.
Workers can get from the HR help desk their performance review process, how to prepare for evaluations, promotion norms, and the status of their ratings.
Leave management
HR helpdesks provide employees with a centralized platform to request, track, and manage their leave requests seamlessly.
The helpdesk for HR professionals enables businesses to automate the leave approval process and allow employees to view their leave days, submit requests for various types of leave such as sick, vacation, or personal, and track the status of their applications.
Payroll support
An HR helpdesk offers employees a channel to access payroll information, such as pay slips, tax forms, or pay history.
Through the helpdesk, employees can easily report inconsistencies, ask questions about their salary, deductions, tax calculations, or benefits, and receive timely responses.
Policy clarification
HR helpdesk software serve as a centralized point for employees to easily access and inquire about company policies.
The system can offer self-service tools like searchable policy manuals, FAQs, and knowledge bases, streamlining policy communication.
Why do businesses need HR help desk software?
Implementing a help desk for HR professionals is beneficial for support teams and employees.
Boosts productivity
An effective HR help desk automates repetitive tasks, suggests responses, and centralizes information, enabling HR teams to provide timely and consistent responses.
Additionally, self-service in modern help desks for HR professionals minimizes the time workers spend waiting for HR support.
Supports growth
HR help desk software provides scalable solutions that adapt to the increasing complexity of managing a growing workforce.
As businesses grow, the software can handle a high volume of employee requests, automate processes, and streamline HR tasks without the need to hire more HR staff.
Saves costs
Streamlining and automating many HR processes reduces the need for a large HR team to handle repetitive tasks.
Human resource help desk improves efficiency and minimizes human errors, which can help prevent costly mistakes and delays, enabling organizations to provide high-quality HR services at a lower operational cost.
Helps in making data-driven decisions
HR help desk software offers reporting and analytics dashboards that give insights into workforce analytics, employee retention, human capital management, query trends, and support team performance.
The data is used by the company to make informed adjustments about resource allocation, training needs, and process adjustments, among other things, to meet the evolving business needs.
Ensures employee satisfaction
HR help desks centralize common queries and issues for timely resolution. Real-time support enables employees to get answers regarding their welfare quickly, thus reducing wait times.
Help desk for HR professionals may include resources like mental health and training resources to enhance employees’ skills, well-being, and a conducive work environment.
Personalized support and automated workflows ensure the voice of each employee is heard and creating a more positive and productive work environment.
Enhances regulatory compliance
A help desk for HR professionals provides organizations with a systematic and accessible platform for the implementation of company policies.
Automated reminders and notifications keep employees informed about changes in policies and other mandatory training sessions, so they are always updated.
The structured approach minimizes the risk of non-compliance and inculcates a culture of accountability and transparency.
Enhances data security
HR help desk software protects employee data by implementing the following measures:
- Using strong encryption to protect stored and in transit sensitive data from unauthorized access.
- Offering two- or multi-factor authentication, to make it more difficult for unauthorized individuals to attack it.
- Controls and provides role-based permissions to restrict who can view or modify specific information.
What to look for in an HR help desk
Selecting the correct help desk for HR professionals can have an influence on how you manage your employee service operations.
HR help desk software usually comprise several features that boost the efficiency and effectiveness of the HR department. They include:
Ticketing system
A help desk ticketing system converts incoming employee issues into tickets, categorizes, prioritizes, and routes them to the right HR representative for resolution.
This system allows employees to create custom ticket forms tailored to the department’s processes, like onboarding, benefits enrolment, and performance reviews.
HR ticketing systems smoothens the management process for HR teams by combining all the inquiries received via various communication channels like email, Slack, and Microsoft Teams, among others, into a single omnichannel inbox.
Artificial intelligence and automation
Artificial intelligence and automation features enhance human resource team efficiency by:
- Automating repetitive tasks like updating employee leave days
- Routing tickets to the most appropriate HR team member
- Helping draft HR emails and ticket responses
- Analyzing employee sentiments and behavior
- Offering support in multiple languages
Employee self-service portal
The self-service portal allows employees to access information related to HR policies, standard operating procedures, employee benefits, and other resources without staff support.
The knowledge base reduces the number of tickets raised by employees, allowing the HR team to focus on more complex issues.
The AI-powered search engine enables employees to easily locate relevant information, streamlining the process of resolving issues by simply typing keywords or related phrases.
Integration capabilities
Integration enables the team to add preferred tools, simplifying their workflow and accelerating progress.
An HR help desk should be able to connect with other productivity tools you use daily, such as CRM systems and social media apps, among others, to:
- Provide a unified platform that streamlines processes
- Improve the HR team’s efficiency
- Reduce data congestion
For example, the system can be connected to payroll platforms to enable employees to access their payrolls and inquire about deductions.
Scalability
An ideal HR help desk should be able to handle a higher number of interactions from employees, HR staff, and managers without compromising response times or quality of service.
It is a good idea to select a flexible HR help desk software so it can continue to provide timely and effective support when the employee base increases, without the need for extra HR staff.
Advanced reporting and analytics tools
HR help desk software should include reporting and analytics tools that provide insights on SLA compliance, ticket resolution time, employee satisfaction, HR request trends, HR team performance, among others.
For example, utilizing the reporting tools can help your HR staff track key performance indicators (KPIs) like first-contact resolution rates, response time SLAs (Service Level Agreements), and ticket escalation trends, ensuring alignment with organizational goals.
Security
HR data is highly sensitive with employees’ personal data such as names, addresses, social security numbers, and employee compensation.
When choosing HR help desk software, the system should be highly secured with access controls, audit trails, and regular security updates to avoid unauthorized access and information loss.
Help desks for HR professionals should also provide features to ensure business continuity and data protection in cases of unforeseen events like natural disaster or cyberattacks.
Top 5 HR help desks for companies in 2025
For any company to succeed, it must employ the right help desk HR in the market to provide the best employee service.
Here is a list of the top help desks for HR professionals.
BoldDesk
BoldDesk is the best choice for organizations seeking to enhance internal support and effectively address employee concerns.
It offers an extensive set of tools to help you manage your hiring, onboarding, payroll, time-off, employee data, and HR workflows in one place.
BoldDesk is an HR help desk solution that helps businesses’ HR teams efficiently manage and resolve employees’ issues.
BoldDesk can help you improve the productivity of your HR department with the following features:
- A ticketing system that organizes, categorizes, prioritizes and routes tickets to the most appropriate agent for easy tracking and resolution.
- Knowledge base for creating, sharing and storing HR policies, procedures, and relevant organizational information.
- Omnichannel inbox allows your team to manage all incoming requests from different communication channels from one unified inbox.
- Artificial intelligence (AI) features complement your agents’ efforts, streamline workflows and automate repetitive processes and notifications.
- Integration options to ensure you embed the HR with other productivity tools and improve efficiency.
- Customization capabilities that let you tailor the look and feel of the help desk to match your brand.
- Multilingual support empowers global organizations to manage their workforce seamlessly across different regions regardless of language barriers.
- Reporting and analytics tools give insights into the system’s effectiveness and employee satisfaction.
- Security ensures that sensitive employee and company data is protected through secure storage mechanisms.
Pricing
BoldDesk has three pricing categories, namely:
- Scale: $12 per user/month
- Momentum: $25 per user/month
- Enterprise: $39 per user/month
- Scale: $49/month for 10 users
- Momentum: $129/month for 10 users
- Enterprise: $199/month for 10 users
- Essential: $799 per month
- Pro: $1499 per month ($1999)
- Business: Contact us
You can do a free trial for 15 days and schedule a live demo.
Deskpro
Deskpro is an HR help desk that empowers the HR team to manage employee service interactions by offering support tools and self-service options.
Features
- Automation
- Integration
- Customization
- Knowledge base
Pricing
- Team: $29 per user/month
- Professional: $59 per user/month
- Enterprise: $99 per user/month
- Free trial: 14 days
Jira Service Management
Jira Service Management is HR help desk software that provides support and manages requests from employees.
Features
- Artificial intelligence
- Knowledge base
- Incident management
- Reporting and analytics
Pricing
- Standard: $19.04 per user/month
- Premium: $47.82 per user/month
- Enterprise: Contact Jira Service Management
- Free trial: Available
Gorgias
Gorgias is a help desk for HR professionals that help teams to deal with employee issues received via various communication channels.
Features
- Automation
- Self-service options
- Collaboration tools
- Integration capabilities
Pricing: Contact Gorgias
Free trial: Available
Spiceworks
Spiceworks is HR help desk software with features that improve the HR team’s collaboration, automate ticket management, and optimize support operations for businesses.
Features
- Knowledge base
- Ticketing system
- Insight analysis
- Shared inbox
Pricing: Free
Elevate your employee service by picking the right HR help desk software
The HR help desk is crucial for any organization as it enhances employee satisfaction, boosts production, and saves costs. Choose a help desk HR that aligns with your business needs while also being comprehensive and considering employee reviews.
Feel free to share your feedback in the comments section below.
FAQs on HR help desk
Who needs HR help desk software?
HR help desk is required by organization that provides support to employees.
They include businesses of all sizes across various industries, educational institutions, government agencies, and non-profit organizations, among others.
It helps them manage support requests, troubleshoot issues, and maintain a high level of user satisfaction.
Why shift to HR help desk?
HR departments are increasingly serving a diverse workforce with different needs. Therefore, they must switch to advanced processes that empower their team members to provide consistent and reliable support.
This enhances employee service to scale while ensuring employee data security.
Is it easy to integrate HR help desk software with other tools?
Yes. Most modern HR help desks are user-friendly and offer integration capabilities with other tools.
Some HR help desk software may require expertise to set up integrations, while others offer straight-forward solutions.
Always evaluate its integration capabilities before adoption to ensure suitability with your workflow requirements.
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