When it comes to managing customer support and team collaboration directly within Gmail, Hiver is a popular choice.
However, different companies have varying goals, budget and feature-preferences that might not be in line with what Hiver offers.
In such cases, these businesses might look for Hiver alternatives that provide better capabilities, align well with their long-term goals and suit their business needs.
This article discusses some of the best Hiver alternatives in the market today, to assist you choose the most suitable solution for streamlining customer service processes and boosting team productivity.
Why should you consider exploring Hiver alternatives?
Hiver is a customer support and collaboration tool designed to work directly within Gmail. Support teams may use its shared inbox, without ever leaving the email environment.
It integrates customer service functions into Gmail to allow teams to assign emails as tasks, track their progress, work together on answers, and guarantee that no user question is left unanswered.
However, while Hiver is powerful within its scope, it has limitations:
- It primarily focuses on email management and doesn’t natively support other communication channels like live chat, SMS, or social media within the same platform.
- It lacks more advanced workflow automation than other platforms, such as automated ticket routing based on complex criteria.
- Hiver’s pricing can be relatively high, particularly for small businesses or startups with limited budgets. The cost increases as more users or advanced features are needed.
- Hiver offers limited customization options, especially when compared to more robust help desk software that allows for personalized workflows, advanced routing, or tailored ticket statuses.
Because of its close ties to the Gmail, it may be limited for businesses who want more sophisticated capabilities, such as:
- Multi-channel support
- Comprehensive reporting and analytics
- To utilize other technologies (Integration with other productivity tools)
These limitations can prompt businesses to seek Hiver alternatives that offer greater flexibility and scalability as their needs grow.
10 Best Alternatives to Hiver
Here are 10 of the finest Hiver alternatives, providing diverse functionalities to satisfy different customer service wants:
1. BoldDesk
BoldDesk is a cloud-based customer support platform with a wide range of features for managing customer inquiries efficiently and streamlining support operations.
It offers functionalities such as, an automated ticketing system that routes support tickets to the appropriate team members, ensuring prompt and accurate responses.
BoldDesk offers an omnichannel inbox that enables agents to handle every customer interaction across various channels (Live chat, WhatsApp, email, or Facebook) from a single, unified interface.
Additionally, it offers automation tools and workflows that may be customized to increase productivity and decrease human labor.
Unlike Hiver, BoldDesk includes a knowledge base for self-service options, real-time reporting and analytics for tracking support performance, and collaboration tools to boost teamwork on complex user issues.
By integrating AI-powered automation, the platform further optimizes customer care procedures, making it a powerful solution for organizations looking to improve their customer service experience.
Key features
- A robust ticketing system
- Efficient live chat software
- Omnichannel support
- AI Copilot for customer support
- Task management tools
- Knowledge base software
- Effective help desk automation
- Extensive customization options
- Mobile help desk application
- Multilingual help desk support
- Integrations
- Insightful reports and analytics
- User-friendly customer portal
- Top-notch security
Pricing
BoldDesk has three pricing categories.
- Scale: $12 per agent/month
- Momentum: $25 per agent/month
- Enterprise: $39 per agent/month
Include tiered pricing for teams with 10, 25, 50 or 100 agents.
- Scale: $49/month for 10 agents
- Momentum: $129/month for 10 agents
- Enterprise: $199/month for 10 agents
- Essential: $799 per month
- Pro: $1499 per month ($1999 with Live chat included)
- Business: Contact us
Free trial: 15 days
Don’t hesitate to reach out to the BoldDesk support team if you require assistance. To experience BoldDesk first-hand, you can sign up for a 15-day trial or arrange a live demo.
2. Drag
Drag is one of the Hiver alternatives with collaborative workspace tool designed to transform Gmail into a Kanban-style task management system.
Key features
- Integrations
- Automation
- Reporting and analytics
- Shared inboxes
- Kanban boards
Pricing
- Starter: $8 per user/month
- Plus: $14 per user/month
- Pro: $20 per user/month
Free trial: 7 days
3. Gmelius
Gmelius is a powerful customer service platform that integrates seamlessly with Gmail, transforming your inbox into a support tool.
Key features
- Email templates
- Shared inboxes
- Task management
- Automations
- Email tracking
Pricing
- Lite: $10 per user/month
- Growth: $24 per user/month
- Pro: $36 per user/month
Free trial: 7 days
4. Helpwise
Helpwise is another Hiver alternative with shared inbox and customer support tool that focuses on helping teams collaborate more efficiently on customer communication.
Key features
- Ticketing system
- Knowledge base
- Live chat
- Email management
- Integrations
Pricing
- Standard: $12 per user/month
- Premium: $23 per user/month
- Advanced: $39 per user/month
Free trial: 7 days
5. Front
Front is a collaborative inbox platform designed to help teams manage and respond to support tickets through several channels, including email, SMS, social media, and more.
Key features
- Unified inbox
- Integrations
- Knowledge base
- Reporting and analytics
- Automations
Pricing
- Starter: $19 per user/month
- Growth: $59 per user/month
- Scale: $99 per user/month
- Premier: $229 per user/month
Free trial: 7 days
6. Intercom
Intercom is a customer communication tool that provides a range of elements to streamline your support operations and enhance customer engagement.
Key features
- Integrations
- Live chat
- Automated messages
- Email marketing
- Reporting and analytics
Pricing
- Essential: $29 per user/month
- Advanced: $85 per user/month
- Expert: $132 per user/month
Free trial: 14 days
7. Help Scout
Help Scout is a known Hiver alternative customer support tool which offers a unified shared inbox, help center and live chat software to streamline customer interactions.
Top features
- Shared inbox
- Workflows
- Automations
- Reporting and analytics
- AI-powered knowledge base
Pricing
- Standard: $22 per user/month
- Plus: $44 per user/month
- Pro: $65 per user/month
Free trial: Available
8. Freshdesk
Freshdesk is a customer support platform that combines ticketing, automation, and built-in AI tools to help companies deliver good customer experiences and increase efficiency.
Top features
- Shared inbox
- Automation and intelligence
- Workflows
- Reporting and analytics
- SLA management
Pricing
- Free plan (up to 2 agents)
- Growth: $15 per agent/month
- Pro: $49 per agent/month
- Enterprise: $79 per agent/month
Free trial: 14 days
9. Tidio
Tidio is another alternative to Hiver for customer service tool which offers multi-channel communication options like live chat and AI-powered chatbots to help businesses provide real-time and quick support.
Key features
- Live chat
- Multi-channel support
- Automation
- Shared inbox
- In-built email templates
Pricing
- Free plan
- Starter: $24.17 per agent/month
- Growth: $49.17 per agent/month
- Tidio+: $749 per agent/month
Free trial: 7 days
10. Zendesk
Zendesk is a customer service tool that provides a variety of functions to streamline your support operations and improve user delight.
Key features
- Ticketing system
- Email management
- Automation
- Reporting and analytics
- Integrations
Pricing
- Suite Team: $55 per user/month
- Suite Growth: $89 per user/month
- Suite Professional: $115 per user/month
- Suite Enterprise: Contact sales
Free trial: 14 days
Hiver competitor comparison table
The table below outlines the features and pricing of alternatives to Hiver:
| Software | Key features | Starting price |
| BoldDesk |
| $12 per agent/month |
| Drag |
| $8 per user/month |
| Gmelius |
| $10 per user/month |
| Helpwise |
| $12 per user/month |
| Front |
| $19 per user/month |
| Intercom |
| $29 per user/month |
| Help Scout |
| $22 per user/month |
| Freshdesk |
| $15 per agent/month |
| Tidio |
| $24.17 per agent/month |
| Zendesk |
| $55 per user/month |
Why is BoldDesk the best Hiver substitute?
BoldDesk is a highly recommended Hiver alternative, offering an omnichannel approach to customer communication.
Unlike Hiver which is restricted to Gmail, BoldDesk allows customers to interact with support teams via their preferred channels, be it email, live chat, social media platforms, phone calls and more, and agents can manage them in a single inbox.
BoldDesk’s ticketing system converts all support requests to tickets and routes them to the right-fit agent to resolve the issues promptly.
What’s more, it has real-time team collaboration capabilities like private notes, @mentions, and shared inbox, with multilingual support, and easy integrations.
Furthermore, companies may customize BoldDesk’s processes to fit their own requirements.
This tool is a great option for growing teams since it offers a scalable solution that expands with your organization.
If you’re in search of a solution that merges Hiver’s user-friendly experience with enhanced capabilities and flexibility, BoldDesk is a compelling choice for improving your customer support operations.
Select the best alternative to Hiver for your team
While Hiver offers good features, some of its competitors may provide better features, flexibility, scalability, or advanced tools. The right Hiver alternative for your business depends on your specific needs and customer service goals.
Whether you need stronger automation, multi-channel support, or enhanced collaboration, exploring these alternatives ensures you select a solution that optimizes your customer service operations and elevates the overall customer experience.
Making the best choice can empower your team, improve efficiency, and foster lasting relationships with your clients.
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