Categories: Customer Support Customer Service Ticketing System Customer Follow-up Customer Experience Help Desk Software Requester

BoldDesk Recognized as a High Performer in G2 Summer 2023 Grid® Report!

June 21, 2023

We are proud to announce that BoldDesk has been recognized as a High Performer in the G2 Summer 2023 Grid® Report! In the past few months, BoldDesk has seen tremendous growth by consistently pushing the limits of innovation, product excellence, and client experience.

This recognition arrives just a few months after completing SOC 2® Type 2 compliance certification and securing Crozdesk’s Quality Choice Award and Happiest Users Award.

About G2

G2 is a reliable software review resource that allows users to discover, research, and review software. Every year, G2 assists more than 80 million users make well-informed software choices by utilizing data-driven insights and reports derived from genuine user reviews and market patterns.

Software companies that excel in the categories of performance, customer support, customer satisfaction, and other criteria receive awards from G2 based on their achievements in these areas.

What is a High Performer?

Every quarter, top-performing software solutions with exceptional customer satisfaction ratings in their respective fields receive the High Performer designation from G2. This designation is based on genuine customer reviews of a company’s products, services, and overall user experience.

G2’s algorithm ranks products based on reviews gathered from social media and online sources, as well as feedback directly from G2 users, to identify a High Performer.

The G2 High Performer award is a symbol of reliability and showcases BoldDesk’s dedication to providing top-notch customer experiences.

BoldDesk aims to surpass customer expectations, and this award is a testament to this effort. That is why BoldDesk is currently rated as:

8.3 for meeting user requirements
8.9 in ease of set-up
9.3 for ease of use
9.5 in quality of support
8.9 for the likelihood to be recommended to others

High Performer Summer 2023 Badge

Why do users love BoldDesk?

BoldDesk is sophisticated help desk software that uses innovative customer support tools and self-service features to streamline customer service.

BoldDesk provides:

An efficient, end-to-end ticketing system for your support team.
A complete task management system that boosts productivity.
Robust knowledge base software that fosters self-service and knowledge transfer.
A multilingual help desk that bridges language barriers for enhanced support.
Efficient automation for repetitive tasks, saving users time.
Seamless integration possibilities with your favorite applications.
Unlimited customization options that let you make the help desk your own.
Flexible APIs and webhooks that let you build exactly what you need.
A fully customizable and user-friendly customer portal.
Insightful analytics and reporting on functionality and performance.
Top-notch security and privacy that protects user data.

Check out BoldDesk reviews on G2.

Conclusion

G2’s acknowledgment is remarkable. We at BoldDesk are thrilled that our customers recognize and appreciate the value we endeavor to deliver.

We would like to express our gratitude to all our clients who submitted reviews and continue to utilize our services. This award motivates us to go above and beyond in developing solutions that help drive businesses to achieve their goals.

Schedule a 30-minute live demo with us to realize how BoldDesk can help revolutionize your customer service, or sign up for a 15-day free trial with instant access to discover firsthand what sets us apart. Please contact us if you have any questions—we would love to hear from you.

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Gibson Amisi Kashi

Gibson is a technical writer at Syncfusion. He loves researching, writing, and reviewing technical content for SaaS products.