Blogs
No Record Found
Posts
- Best Hiver Alternative Platforms for Customer Support Teams in 2024
- Intercom vs Zendesk: Find the Best Solution for Your Customer Support
- Why Web Widgets Matter: A Guide for Modern Websites
- How to Create a Contact Us Page: Examples and Best Practices
- How Sales and Customer Service Teams Can Work Together for Success
- Help Desk vs Service Desk: Understanding the Main Difference
- Top Ecommerce Help Desk Solutions in the Market
- Chatbot vs Live Chat in 2024: Which is Best?
- Top LiveAgent Alternatives For Your Customer Support Team (2024)
- 7 Tips to Prevent Customer Service Burnout in Your Team
- 11+ Best Ecommerce Live Chat Tools for Customer Engagement
- Streamlined Cross-Team Collaboration: A Comprehensive Guide
- Omnichannel Customer Service: Definition and Details
- Customer Service Training: The Ultimate Guide for Your Team
- 12 Common Customer Service Scenarios and How to Handle Them
- Outsourcing Customer Service: Key Benefits & Best Practices
- Customer Service Week | Ways to Appreciate Your Team
- 15 Exceptional FAQ Page Examples and Tips for Creating Your Own
- 11 Customer Service Problems & How to Overcome Them
- Customer Service Mindset: Key Tips and Examples
- Building Customer Intimacy: 9 Effective Strategies to Achieve It
- 17 Best Black Friday Email Templates and Examples
- Customer Service Management: Tips, Benefits, and Examples
- Customer-Facing: Key Roles, Skills, and Technology
- Customer Empowerment: The Future of Business
- Customer Reviews: A Complete Guide to Business Success
- SaaS Customer Support : A Comprehensive Guide
- Next-Level Customer Care in BoldDesk: Live Chat and Omnichannel Support for Seamless Service
- BoldDesk Release: September 2024 New Features Update!
- Beyond Customer Support: Creative Ways to Utilize WhatsApp Integration with Your Ticketing System
- Mastering the Documentation Review Process: A Complete Guide
- Ticket Deflection: How to Reduce Support Tickets With Self-Service Solutions
- Customer Experience Analytics: Important KPIs and Use Cases
- Top 75+ Black Friday Quotes and Slogans to Win Sales
- 9 Best Ecommerce Customer Service Tips
- Customer Base: 10 Effective Tips to Build and Grow It
- How to Create an Auto-Reply Email: Tips and Templates
- Branding Tactics: A Complete Guide for 2024
- BoldDesk Release: July 2024 New Features Update!
- 11 Types of Customer Needs and How to Identify Them
- Business Requirements Document: Best Tips and Templates
- BoldDesk Celebrates New Badges in G2 Summer 2024 Reports
- Standard Operating Procedures: Definition and How to Write Them
- Integrating BoldDesk with Zapier for Streamlined Customer Service
- Millennials vs Gen Z: Differences in Customer Service Expectations
- Freshdesk vs Zendesk: A Comparison Guide for 2024
- How to Use Slack for Customer Service Excellence
- How to Encourage Knowledge Sharing in the Workplace
- 10 Best Welcome Messages for Customers [Examples and Templates]
- What is Customer Lifetime Value and How to Find It
- 33+ Best SaaS Tools for Businesses [2024]
- Troubleshooting Guide: How to Effectively Create One
- Customer Care: Why It’s Essential for Business Success [+ Examples]
- 12 Types of Customers and How to Win Them
- “The Customer Is Always Right”: Fact or Fiction
- 12 Proven Ways to Improve Agent Productivity
- Top 11 LiveChat Alternatives for Customer Support (2024)
- 15 Tips on How to Organize Gmail Inbox
- 10 Steps to Create Your Knowledge Management Strategy
- 50+ Inspiring Customer Service Quotes for Your Team
- 10 Best FAQ Software Solutions to Improve Customer Support
- Customer Value: Definition, Measurement, and Best Tips
- The 11 Best Live Chat Widgets for Websites
- 8 Easy Tips to Deliver Personalized Customer Service (2024)
- 24/7 Customer Service: A Complete Guide
- Online Customer Service [Best Ways to Improve It]
- 10 Effective Ways to Improve Team Productivity
- 10+ Essential Customer Engagement Metrics to Track
- Customer Touchpoints: Examples and How to Identify Them
- Customer Service Cover Letter: Tips and Examples
- 23 Alternative Ways to Say “Thank You for Your Understanding”
- Customer Connection: 10 Best Ways to Create It
- What Does Customer-First Truly Mean? 9 Strategic Tips to Achieving It
- 9 Key Branding Elements to Consider [+Examples]
- BoldDesk Release: May 2024 New Features Update!
- Discover Customer Insights: Types, Strategies, Examples
- What Is Customer Happiness and Ways to Improve It
- 41+ Best Live Chat Script Examples and Templates
- Smarter Support: New Fall 2024 BoldDesk AI Updates
- BoldDesk Earns G2’s Leader and High Performer Badges in Spring 2024
- BoldDesk Wins 2024 Excellence in Customer Service Award
- How to Say No to Customers Politely
- 11 Best Intercom Alternatives for Businesses (2024)
- Gmail Shared Inbox: A Complete Setup Guide
- Customer Service Analytics: Types, Uses, and Benefits
- 11 Best Help Scout Alternatives for Businesses (2024)
- BoldDesk Earns G2’s Leader, High Performer, and Users Love Us Badges in Winter 2024
- 13 Best Zoho Desk Alternatives for Businesses in 2024
- BoldDesk Release: March 2024 Feature Update!
- 11 Other Ways to Say “Sorry for the Inconvenience”
- What is Customer Service Experience? Definition, Tips, and Examples
- 9 Best HappyFox Alternatives for 2024
- Live Chat Support: Transforming Customer Engagement
- 15+ Best SaaS Affiliate Programs Offer High Earnings (2024)
- How to Effectively Utilize Microsoft Teams for Customer Service
- Customer Self-Service Portal: Tips, Benefits, and Examples
- Customer Acquisition Cost: Best Ways to Calculate and Reduce It
- 30+ Best Productivity Tools and Software for 2024
- 16 Best Zendesk Alternatives for Businesses in 2024
- Customer Expectations: 7 Best Ways to Fulfill Them
- What Are Cross-Functional Teams? (Benefits & Examples)
- 10 Best Freshdesk Alternatives for Businesses in 2024
- What is Average Handle Time and How to Minimize It
- Integrating BoldDesk with Firmao via Zapier
- What is Customer Intelligence? Benefits and Best Practices
- How We Achieved the 5th Position Product of the Day on Product Hunt
- BoldDesk 2023: Reflecting on the Year’s Updates and Achievements
- 45 Exceptional Customer Service Phrases (+14 You Should Avoid)
- 15+ Best Small Business Tools & Software (2024)
- Customer Thank You Notes: Examples and Tips
- BoldDesk Release: December 2023 New Features Update!
- 11 Great Alternatives to “Happy to Help”
- The Importance of Involving Your Entire Company in Customer Service
- 20 Best Customer Service Tips to Boost Your Customer Service
- Customer Journey Map: Definition and How to Create Them
- Customer Trust: Definition, Strategies, and Importance
- Customer Service Objectives: Examples and Importance
- 15+ Best Free Tools for Startups in 2024
- Top 15 Customer Service Metrics to Measure and Track
- SaaS Customer Success: 9 Best Practices, Importance, and Tools
- What are Customer Loyalty Programs? 5 Best Examples
- Internal Customer Service: Definition and Best Practices
- BoldDesk Release: November 2023 New Features Update!
- Black Friday Customer Service: 5 Effective Tips to Prepare Your Service Team
- 90+ Best Black Friday SaaS Deals in 2024 (Top Picks)
- Customer Orientation: Strategies, Benefits (+ Examples)
- B2B Customer Service: What It Is and How to Do It Right
- Proactive Customer Service: Best Strategies and Benefits
- 15 Customer Appreciation Ideas and Phrases to Say Thank You
- Top 10 FREE Help Desk Software for Startups in 2024
- Customer Onboarding Guide: Strategies, Benefits, and Examples
- Customer Service vs Customer Experience: Key Differences
- 13 Best Knowledge Management Software Tools (2024)
- How to Set Smart Customer Service Goals (+11 Examples)
- Knowledge Management System: Examples and Effective Guidelines
- Customer Data Management – Definition, Benefits, and Best Practices
- Effective Customer Interaction Strategies to Improve Your Business
- 10 Important Customer Service KPIs to Track
- Customer Experience Strategy: How to Create and Improve It
- 11 Examples of Bad Customer Service and How to Fix Them
- How to Measure and Improve Customer Service ROI
- Best Strategies to Offer Exceptional Multilingual Customer Support
- Automated Ticket Routing: Benefits, Tips, and More
- 7 Best Ways to Utilize AI for Customer Experience
- BoldDesk Release Announcement: September 2023 New Features Update!
- Empathy in Customer Service: Essential Tips & Key Importance
- ChatGPT for Customer Service: Benefits, Prompts & Limitations
- What is Customer Satisfaction Score (CSAT)?
- 15 Best Issue Tracking Software Systems for 2024
- Customer Feedback Loop: Importance and How to Close It
- 10 Key Customer Satisfaction Metrics to Measure in 2024
- Future of Knowledge Based AI in Customer Service
- 50+ Customer Service Email Templates and Best Practices
- 8 Benefits of AI in Customer Service
- 9 Effective Customer Experience Optimization Strategies
- Time to Resolution: What It is and How to Calculate and Reduce It in Customer Support
- 9 Best Ways AI Can Improve Help Desk Management
- Customer Perception: Importance and Best Practices
- How to Create Customer Service Policies Effectively
- The Best Customer Service Software for 2024
- Top 9 Customer Loyalty Metrics in 2024
- How to Analyze Survey Data: 9 Effective Ways
- 10 Effective Ways to Boost Your Customer Service Security
- BoldDesk Release Announcement: July 2023 New Features Update!
- 7 Knowledge Base Metrics You Should Monitor
- Customer Success: Why Your Business Needs It
- Role of Self-Service in Modern Helpdesk Solutions
- BoldDesk: 2023 Rising Star Award Winner!
- Customer Self-Service: What It Is and How to Succeed It Right
- Syncfusion’s Exclusive Offer for Its Customers—Get BoldDesk for Free*!
- BoldDesk Recognized as a High Performer in G2 Summer 2023 Grid® Report!
- 7 Techniques to Improve Your Knowledge Base Design
- Customer Engagement: 11 Powerful Strategies to Implement
- Customer Support vs. Customer Service: Unlocking the Key Differences
- BoldDesk Wins Crozdesk’s Quality Choice Award and Happiest Users Award!
- BoldDesk Release Announcement: May 2023 New Features Update!
- 10 Effective Ideas for Help Desk Software Customization
- Introducing the BoldDesk Feedback Portal for Requesting Features and Reporting Bugs
- 10 Tips to Improve First Response Time in Customer Service
- Syncfusion BoldDesk is Now SOC 2® Type 2 Compliance Certified!
- How to Utilize Customer Feedback to Grow Your Business
- Release Announcement—March 2023 New Features
- How to Improve the Customer Experience: 12 Techniques
- 11 Effective Ways of Reducing Agent Effort in Customer Service
- 3 Simple Knowledge Base Article Templates
- 7 Best Ways to Build and Organize a Customer Support Team
- 10 Best Practices for Customer Satisfaction Survey (CSAT)
- How to Create a Knowledge Base in 7 Easy Steps
- Looking Back at BoldDesk in 2022: A Year in Review
- 10 Common Customer Service Mistakes to Avoid
- Release Announcement—December 2022 New Features
- 10 Ideal Ways to Help You Deal with Unhappy Customers
- Customer Pain Points: How to Identify and Overcome Them
- 11 Actionable Tips on Improving Employee Satisfaction
- Top 10 Customer Experience Metrics & KPIs to Measure Success
- BoldDesk’s Latest Features in the November 2022 Release
- Top 7 SLA Best Practices to Improve Customer Service
- 10 Help Desk Automation Ideas to Improve Productivity
- Top 7 Benefits of Using BoldDesk CSAT Surveys
- 5 Ways to Prepare Your Support Team for Black Friday 2022
- Launching Knowledge Base Software and BoldDesk’s New Features
- 40+ Popular Customer Satisfaction Survey Questions
- 8 Strategies to Provide Efficient Customer Service
- 7 Best Help Desk Workflow Automation Ideas
- Customer Support Operations: Building Teams That Thrive
- Try the BoldDesk Unlimited Agents Plans Today!
- How to Handle Customer Complaints: 5 Best Practices
- Customer Follow-Up: Its Importance and Effective Ways to Do It
- 10 Best Templates to Write Apology Emails to Customers
- 5 Best Tips for Escalation Management in Customer Support
- 6 Reasons You Need an SLA for Customer Service
- 7 Best Customer Service Guidelines for Business Success
- Announcing New BoldDesk Features
- 20+ Canned Response Examples to Boost Your Customer Support
- 20 Great Customer Service Skills and How to Improve Them
- The Best Automated Ticketing System for Businesses (2024)
- What is Customer Retention? (10 Powerful Strategies & Metrics)
- 10 Must-Track Help Desk Metrics & KPIs
- What is an SLA? How does an SLA improve productivity?
- 12 Ways to Deliver Good Customer Service with Examples
- 7 Best Techniques for Reducing Customer Service Response Time
- Announcing New Help Desk Software: BoldDesk!
