Unlimited Tickets Email to Tickets Ticket History Ticket Tags Message Tags Canned Responses Split Tickets Clone Tickets Related Tickets Parent-Child Tickets Spam Tickets Suspended Tickets Delete Tickets Private Tickets Ticket Insights Ticket Worklog Edit & Delete Message Export Tickets Embedded Web Widgets Embedded Web Forms Merge Ticket Lock Ticket Ticket Access Scope Bulk Edit Ticket Sharing Forward Ticket Convert Ticket Message to KB Multiple ticket forms Agent Signature Satisfaction Surveys (CSAT) Multilingual Help Desk Agent Shifts Ticket Approvals Category-Based Email Support Attachment File Storage 100 GB 500 GB 1 TB

Unlimited Articles Public Knowledge Base Internal or Private Knowledge Base Article Sections (Hierarchy) Article Comments SEO for Knowledge Base Link KB in Ticket Article Advance Filter Show Popular, Recent, Related Articles Estimate Read Time Full Screen Editor Customer Portal Print Article Auto Suggest Articles Article Reordering Auto Save in Drafts Article Insights Clone Article Share Article Embeddable KB Widget Article redirect support Article Expiration Article Status Indicator Import from Word Document Approval Workflow Status Article Feedback Automatic Sitemap Generation Article Versioning & Restore Convert ticket response to article Tag Management Multilingual Knowledge Base Article Template Manage KB Tags Knowledge Base Specific to a Contact Group Multibrand Knowledge Base

Automation Rules on Ticket Creation Automation Rules on Ticket Updates Time Based Automation Conditional Ticket Fields Round Robin Ticket Assignment Load Based Ticket Assignment SLA Management Single Multiple Multiple Business Hours Single Multiple Multiple SLA Reminder Notification SLA Escalation Notification Holidays List Single Multiple Multiple

Ticket Custom Fields Ticket Form Fields Field Dependencies Field Display Condition Agent Portal Customization Customer Portal Customization Custom Email Template Custom Ticket Views Custom Ticket Status Custom Agent Roles Custom Agent Status Contact Custom Fields Contact Group Custom Fields

Unlimited Contacts Unlimited Contact Group Import Contacts Import Contact Groups Contact Activity History Contact Group Activity History Contact Impersonate Export Contacts Export Contact Groups Contact Custom Fields Contact Group Custom Fields Merge Contact Add Contacts to Multiple Contact Groups

Rebranding Custom Emails (Email to Ticket) 5 10 10 Multibrand Help Desk 10 brands Multibrand Knowledge Base Multibrand with Custom Domain Mapping Multibrand with Custom SSL Certificate

Single Sign-On (OAuth and OpenID) Two-Factor Authentication (2FA) Social Login Integration Advanced Password Polices SOC 2 ® Type II Compliance IP Range Restriction Built-In SSL Custom Domain Mapping Custom Email Server Digitally Signed Emails (DKIM) and DMARC Email Spam Control Roles and Permissions Audit Logs

Support Monitoring Dashboard Support Traffic Dashboard SLA Dashboard Work Log Report Ticket Conversation Report Ticket Metrics Report KB Dashboard Export Report Agent/Group Performance Dashboard Contact/Contact Group Performance Dashboard CSAT Dashboard Scheduled Report

Rest API Rate (Requests per Minute) 100 300 500 Webhooks

BoldDesk for iOS BoldDesk for Android

Knowledge Base Email Support – 24X5 Chat Support – 24X5 Option to Choose your Data Center Location Migration Assistance Customer Success Manager