Unlimited Tickets Email to Tickets Ticket History Ticket Tags Message Tags Canned Responses Split Tickets Clone Tickets Related Tickets Parent-Child Tickets Spam Tickets Suspended Tickets Delete Tickets Private Tickets Ticket Insights Ticket Worklog Edit & Delete Message Export Tickets Embedded Web Widgets Embedded Web Forms Merge Ticket Lock Ticket Ticket Access Scope Email Notification In-App Notification Agent Signature Bulk Edit Ticket Sharing Forward Ticket Convert Ticket Message to KB Multiple ticket forms Satisfaction Surveys (CSAT) Multilingual Help Desk Agent Shifts Auto-Merge Tickets Ticket Approvals Category-Based Email Support Attachment File Storage 100 GB 500 GB 1 TB

AI Agents AI Agent Builder Generative Replies AI Agent Persona Automated Resolution Reporting AI Actions AI Copilot AI Knowledge Base

Unlimited Articles Public Knowledge Base Internal or Private Knowledge Base Article Sections (Hierarchy) Article Comments SEO for Knowledge Base Link KB in Ticket Article Advance Filter Show Popular, Recent, Related Articles Estimate Read Time Full Screen Editor Customer Portal Print Article Auto Suggest Articles Article Reordering Auto Save in Drafts Article Insights Clone Article Share Article Embeddable KB Widget Article redirect support Article Replicate Article Expiration Article Status Indicator Import from Word Document Approval Workflow Status Article Feedback Automatic Sitemap Generation Article Versioning & Restore Convert ticket response to article Tag Management Multilingual Knowledge Base Article Template Manage KB Tags Bulk Edit KB Export Knowledge Base Specific to a Contact Group Multibrand Knowledge Base

Automation Rules on Ticket Creation Automation Rules on Ticket Updates Conditional Ticket Fields Time Based Automation Ticket Macros Round Robin Ticket Assignment Load Based Ticket Assignment SLA Management Single Multiple Multiple Business Hours Single Multiple Multiple SLA Reminder Notification SLA Escalation Notification Holidays List Single Multiple Multiple

Ticket Custom Fields Ticket Form Fields Ticket Fields Grouping Field Dependencies Field Display Condition Agent Portal Customization Customer Portal Customization Custom Email Template Custom Views Custom Ticket Status Custom Agent Roles Custom Agent Status Contact Custom Fields Contact Group Custom Fields

Unlimited Contacts Unlimited Contact Group Import Contacts Import Contact Groups Contact Activity History Contact Group Activity History Contact Impersonate Export Contacts Export Contact Groups Contact Custom Fields Contact Group Custom Fields Merge Contact Add Contacts to Multiple Contact Groups

Rebranding Multibrand with Custom SSL Certificate Custom Emails (Email to Ticket) 5 10 10 Multibrand Help Desk 10 brands Multibrand Knowledge Base Multibrand with Custom Domain Mapping

Single Sign-On (OAuth and OpenID) Single Sign-On (JWT) Two-Factor Authentication (2FA) Social Login Integration Advanced Password Polices SOC 2 ® Type II Compliance IP Range Restriction Built-In SSL Custom Domain Mapping Custom Email Server Digitally Signed Emails (DKIM) and DMARC Email Spam Control Roles and Permissions Audit Logs Data Redaction HIPAA Compliance

Support Monitoring Dashboard Support Traffic Dashboard SLA Dashboard Work Log Report Ticket Conversation Report Ticket Metrics Report KB Dashboard Export Report Agent/Group Performance Dashboard Contact/Contact Group Performance Dashboard CSAT Dashboard AI Usage Dashboard AI Conversation Report Scheduled Report

Rest API Rate (Requests per Minute) 100 300 500 Webhooks

Knowledge Base Email Support Chat Support Option to Choose your Data Center Location Migration Assistance Customer Success Manager

Black Friday Sale

Customer Service Reimagined with Agentic AI — Fast, Scalable, Effortless.

10% OFF

for 1st year alone

Coupon code

BLACKFRIDAY10

How to apply the coupon?

Scale

$12Save 10%

$11 ^/agent/month _{$132 billed yearly}

Includes these features:

Email ticketing
Knowledge base
Workflow automation
Canned responses
Agent signature
Custom fields
Custom views

Momentum

$25Save 10%

$23 ^/agent/month _{$276 billed yearly}

All Scale features, plus:

Live chat
WhatsApp & Facebook
Instagram & SMS
AI Agents
Ticket auto assignment
Ticket templates
Macros
CSAT surveys

Enterprise

$39Save 10%

$36 ^/agent/month _{$432 billed yearly}

All Momentum features, plus:

Ticket approvals
AI Agents
HIPAA Compliance
Agent shifts
Custom Dashboard
Scheduled reports
Activity/task management
Multibrand help desk

Scale

$18Save 10%

$17 ^{per agent} _{per month}

Includes these features:

Email ticketing
Knowledge base
Workflow automation
Canned responses
Agent signature
Custom fields
Custom views

Momentum

$35Save 10%

$32 ^{per agent} _{per month}

All Scale features, plus:

Live chat
WhatsApp & Facebook
Instagram & SMS
AI Agents
Ticket auto assignment
Ticket templates
Macros
CSAT surveys

Enterprise

$49Save 10%

$45 ^{per agent} _{per month}

All Momentum features, plus:

Ticket approvals
AI Agents
HIPAA Compliance
Agent shifts
Custom Dashboard
Scheduled reports
Activity/task management
Multibrand help desk

Trusted by companies of all sizes

Smarter Support with AI Across Every Touchpoint

AI Agents

AI Copilot

AI Actions

AI Agents

AI Copilot

AI Actions

Plan comparison

Compare the features and benefits of each plan. Still unsure which plan is best for you? We're here to help.

Features

Scale

Momentum

Enterprise

Ticket Management

Unlimited Tickets
Email to Tickets
Ticket History
Ticket Tags
Message Tags
Canned Responses
Split Tickets
Clone Tickets
Related Tickets
Parent-Child Tickets
Spam Tickets
Suspended Tickets
Delete Tickets
Private Tickets
Ticket Insights
Ticket Worklog
Edit & Delete Message
Export Tickets
Embedded Web Widgets
Embedded Web Forms
Merge Ticket
Lock Ticket
Ticket Access Scope
Email Notification
In-App Notification
Agent Signature
Bulk Edit
Ticket Sharing
Forward Ticket
Convert Ticket Message to KB
Multiple ticket forms
Satisfaction Surveys (CSAT)
Multilingual Help Desk
Agent Shifts
Auto-Merge Tickets
Ticket Approvals
Category-Based Email Support
Attachment File Storage	100 GB	500 GB	1 TB

Customer Support Channels

Email
Live Chat
WhatsApp
Facebook
Instagram
Telegram
Voice / Call	Via integration	Via integration
SMS	Via integration	Via integration
LINE	Via integration	Via integration

BoldDesk AI

AI Agents
AI Agent Builder
Generative Replies
AI Agent Persona
Automated Resolution Reporting
AI Actions
AI Copilot
AI Knowledge Base

Live Chat & Instant Messaging

Web Widget
Web SDK
Unlimited Concurrent Chat
Unlimited Message
Unlimited Contacts
Workflow
Automated Chat Assignment
Chat SLA
Business Hour
Offline Message
Holiday List
Automated CSAT
Canned Response
In-App Notification
Mobile App
Multilanguage
Email Transcript
Widget Customization
Custom Branding
Conversation History
Viewed Pages History
Visitor Notes
Tags
Conversation Private Note
Chat Views
Chat Insights

Knowledge Base

Unlimited Articles
Public Knowledge Base
Internal or Private Knowledge Base
Article Sections (Hierarchy)
Article Comments
SEO for Knowledge Base
Link KB in Ticket
Article Advance Filter
Show Popular, Recent, Related Articles
Estimate Read Time
Full Screen Editor
Customer Portal
Print Article
Auto Suggest Articles
Article Reordering
Auto Save in Drafts
Article Insights
Clone Article
Share Article
Embeddable KB Widget
Article redirect support
Article Replicate
Article Expiration
Article Status Indicator
Import from Word Document
Approval Workflow Status
Article Feedback
Automatic Sitemap Generation
Article Versioning & Restore
Convert ticket response to article
Tag Management
Multilingual Knowledge Base
Article Template
Manage KB Tags
Bulk Edit
KB Export
Knowledge Base Specific to a Contact Group
Multibrand Knowledge Base

Workflow Automation

Automation Rules on Ticket Creation
Automation Rules on Ticket Updates
Conditional Ticket Fields
Time Based Automation
Ticket Macros
Round Robin Ticket Assignment
Load Based Ticket Assignment
SLA Management	Single	Multiple	Multiple
Business Hours	Single	Multiple	Multiple
SLA Reminder Notification
SLA Escalation Notification
Holidays List	Single	Multiple	Multiple

Customization

Ticket Custom Fields
Ticket Form Fields
Ticket Fields Grouping
Field Dependencies
Field Display Condition
Agent Portal Customization
Customer Portal Customization
Custom Email Template
Custom Views
Custom Ticket Status
Custom Agent Roles
Custom Agent Status
Contact Custom Fields
Contact Group Custom Fields

Activities/Task Management

Unlimited Activities
Activity Worklog
Clone Activity
Watchers
Email Delivery Status
Activity History
Custom Activity Type

Customer Management

Unlimited Contacts
Unlimited Contact Group
Import Contacts
Import Contact Groups
Contact Activity History
Contact Group Activity History
Contact Impersonate
Export Contacts
Export Contact Groups
Contact Custom Fields
Contact Group Custom Fields
Merge Contact
Add Contacts to Multiple Contact Groups

Help Desk

Rebranding
Multibrand with Custom SSL Certificate
Custom Emails (Email to Ticket)	5	10	10
Multibrand Help Desk			10 brands
Multibrand Knowledge Base
Multibrand with Custom Domain Mapping

Security

Single Sign-On (OAuth and OpenID)
Single Sign-On (JWT)
Two-Factor Authentication (2FA)
Social Login Integration
Advanced Password Polices
SOC 2 ® Type II Compliance
IP Range Restriction
Built-In SSL
Custom Domain Mapping
Custom Email Server
Digitally Signed Emails (DKIM) and DMARC
Email Spam Control
Roles and Permissions
Audit Logs
Data Redaction
HIPAA Compliance

Dashboard & Reports

Support Monitoring Dashboard
Support Traffic Dashboard
SLA Dashboard
Work Log Report
Ticket Conversation Report
Ticket Metrics Report
KB Dashboard
Export Report
Agent/Group Performance Dashboard
Contact/Contact Group Performance Dashboard
CSAT Dashboard
AI Usage Dashboard
AI Conversation Report
Scheduled Report

Integrations

Rest API Rate (Requests per Minute)	100	300	500
Webhooks

Third-Party Integrations

Zapier
Jira
Salesforce
HubSpot
Pipedrive
Microsoft Teams
Shopify
Google Drive
Microsoft OneDrive
Dropbox
Slack
WhatsApp
Facebook
Instagram
Telegram
LINE
Gupshup for WhatsApp
PagerDuty
Stripe
WooCommerce
Custom Apps
Azure DevOps
Azure AD (Microsoft Entra ID)
Aircall
Ringover
Exotel (Ameyo)
Ozonetel
Asana
Office 365 Calendar
Google Calendar
MS Teams Meeting
Google Meet
Zoom

BoldDesk® Mobile App

BoldDesk® for iOS
BoldDesk® for Android

Support

Knowledge Base
Email Support
Chat Support
Option to Choose your Data Center Location
Migration Assistance
Customer Success Manager

Who we are?

About BoldDesk

BoldDesk by Syncfusion has been helping businesses worldwide streamline customer support for over 23 years. Backed by a global community of developers and Fortune 500 clients, we’re committed to creating a stress-free help desk experience for teams of all sizes.

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Countries

Syncfusion has empowered developers in 100+ countries with world-class software solutions.

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Fortune 500

Our products are used by 400+ Fortune 500 companies, ensuring reliability and scalability at an enterprise level.

0 M+

Developers

A global community of 1M+ developers relies on Syncfusion’s tools, reinforcing our commitment to innovation.

0 K+

Companies

Trusted by over 36,000 companies worldwide for delivering high-quality developer tools and frameworks.

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Years

With 24+ years of expertise in software development, we bring a strong foundation to customer support solutions.

Frequently Asked Questions

How do I redeem a BoldDesk coupon?

Log in to BoldDesk, go to Billing and Subscription in the Admin Center, select a plan, and then proceed to the payment page. Apply the coupon code before completing payment. Refer to this article to learn how to apply a coupon.

When does the promotion end?

This Black Friday offer is valid from November 15th, 2025, to December 5th, 2025, at 11:59 PM EST.

Who is eligible for the Black Friday promotion ?

This promotion is only valid for first-time users. This discount cannot be combined with any other offers.

How much will I save on a BoldDesk subscription with this Black Friday deal?

Your savings with the Black Friday deal on a BoldDesk plan depend on which payment plan you choose:

By choosing a monthly payment plan, you can get 10% off the monthly price.
By choosing a yearly payment plan, you can get 10% off the monthly price.

What price will my plan renew at ?

Your subscription will renew at BoldDesk’s regular price. If you choose a yearly payment plan, that price is 20% lower than the monthly payment plan.

Black Friday Sale

Customer Service Reimagined with Agentic AI — Fast, Scalable, Effortless.

Scale

Momentum

Enterprise

Scale

Momentum

Enterprise

Smarter Support with AI Across Every Touchpoint

AI Agents

Your 24/7 Virtual Support Assistant

AI Copilot

Work Smarter, Not Harder

AI Actions

Automate What Slows You Down

Plan comparison