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BoldDesk - Better than Zendesk & Freshdesk, 50% of cost | Product Hunt

✴ Save up to 80% ✴

Salesforce locked you in contract? Upgrade today

Tired of rigid contracts, high costs, and complex workflows? BoldDesk offers a smarter, more affordable, and user-friendly alternative.

  • We’ll buy out your Salesforce contract
  • Free migration & zero risk
  • Transparent pricing, zero hidden fees & zero surprises
  • Faster deployment & easy-to-use interface
  • Enterprise-grade security at every step
Try for free
  • No credit card required
  • Cancel anytime
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Trusted by companies of all sizes

Why you should choose BoldDesk over Salesforce Service Cloud

Say goodbye to high costs, complexity, and hidden limitations of Salesforce Service Cloud. Switch to BoldDesk for a modern, intuitive, and affordable customer service solution built to scale effortlessly.

Flexible Contracts and Terms

Freedom to scale up or down, or move to a new solution whenever your needs change, without restrictive commitments.

Transparent, Predictable Pricing

No hidden fees, no surprises. BoldDesk offers clear, straightforward pricing that helps you stay on budget.

Intuitive, User-Friendly Interface

Get your support agents up and running faster with BoldDesk's clean, intuitive interface designed to enhance productivity.

Hassle-Free Migration & Onboarding

Switch to BoldDesk with secure data transfer—over 1M+ tickets migrated—and tailored workflows to get started in minutes.

Free customer support

Available 24/7, BoldDesk provides expert assistance whenever you need it—just a click away.

Flexible Contracts and Terms

Freedom to scale up or down, or move to a new solution whenever your needs change, without restrictive commitments.

Transparent, Predictable Pricing

No hidden fees, no surprises. BoldDesk offers clear, straightforward pricing that helps you stay on budget.

Intuitive, User-Friendly Interface

Get your support agents up and running faster with BoldDesk's clean, intuitive interface designed to enhance productivity.

Hassle-Free Migration & Onboarding

Switch to BoldDesk with secure data transfer—over 1M+ tickets migrated—and tailored workflows to get started in minutes.

Free customer support

Available 24/7, BoldDesk provides expert assistance whenever you need it—just a click away.

Stuck in Salesforce Contract ? We'll Buy You Out

We'll buy out your existing Salesforce Service Cloud contract (terms apply), helping you switch smoothly to BoldDesk without financial burdens.

Apply now & break free

* Free Migration

✴ Save up to 80% ✴

BoldDesk vs. Salesforce

Stop paying thousands of dollars per year for Salesforce Service Cloud and start saving with BoldDesk.

Get everything

Salesforce Service Cloud offers—plus more!

Enjoy all the same powerful features, with added flexibility. BoldDesk adapts to your business needs effortlessly—no coding required.

Features
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Enterprise
Pro Suite
Ticket Creation tick-green tick-green
Ticket Categorization tick-green tick-green
Complex Ticket Handling tick-green tick-green
Ticket Automation tick-green tick-green
Ticket Approvals tick-green tick-green
Ticket Visibility & UI tick-green tick-green
SLA Management tick-green tick-green
Email-to-Ticket tick-green tick-green
Ticket History Tracking tick-green tick-green
Web-based Chat tick-green tick-green
In-App Chat No Soon tick-green
Social Messaging Channels tick-green Add-on Required
Real-time Chat Management tick-green tick-green
Chat-to-Ticket Integration tick-green tick-green
Agent Interface tick-green tick-green
Self-Service Portal tick-green tick-green
Multibrand Support tick-green tick-green
Article Management tick-green tick-green
Knowledge Base Organization tick-green tick-green
Article Suggestions tick-green tick-green
Internal vs External Articles tick-green tick-green
Multi-language Support tick-green tick-green
Automation Rules (Ticket/Case)tick-greentick-green
Time-based Automationtick-greentick-green
Ticket Assignment Automationtick-greentick-green
Macros (Predefined Actions)tick-greentick-green
SLA Enforcement & Reminderstick-greentick-green
Approval Workflowtick-greentick-green
Custom Fields tick-green tick-green
Custom Objects No Soon tick-green
Custom Dashboards tick-green tick-green
Branding & Theming tick-green tick-green
Custom Ticket Forms tick-green tick-green
Conditional Fields tick-green tick-green
Roles & Permissions tick-green tick-green
Single Sign-On (SSO)tick-greentick-green
Two-Factor Authentication (2FA/MFA)tick-greentick-green
Data Encryption (in-transit/at-rest)tick-greentick-green
IP Restrictionstick-greentick-green
Password Policy Managementtick-greentick-green
Audit Logstick-greentick-green
Compliance & CertificationsSOC 2 Type II , GPDRSOC 1/2, ISO 27001, HIPAA, GDPR compliant
Role-based Access Control (RBAC)tick-greentick-green
Field Level Securitycross-redtick-green
Custom Reports tick-green tick-green
Scheduled Reports tick-green tick-green
Dashboards tick-green tick-green
Analytics Detail Limited Deep analytics across CRM (Sales, Service, Marketing)
Data Export tick-green tick-green
Real-time Reporting Limited tick-green
Data Visualization tick-green tick-green
Agent Mobile Apptick-greentick-green
Push Notificationstick-greentick-green
Ticket/Case Managementtick-greentick-green
Mobile Dashboard Accesscross-redtick-green
Mobile CustomizationMinimal UI customizationHighly customizable mobile app experience
Knowledge Base Mobile Accesstick-greentick-green
Offline Accesscross-redtick-green
Support Availability24×7 live chat & email support24/7 Premium Support (paid), standard support included
Free Premium Supporttick-greenPaid
Dedicated Account Managertick-greenPaid
Documentation & Trainingtick-greentick-green
Migration AssistanceFreePaid
Phone SupportEmail and live chat; phone not explicitly offeredPhone support available with additional paid plans
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* Free Migration

The Perfect Solution for Enterprise-Scale

Choose BoldDesk Today

* No credit card required

Cost-Effective at Scale

Free Migration Support

23+ Years in Business

SOC 2 Certified

Dedicated Account Manager

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About BoldDesk

Who we are?

BoldDesk by Syncfusion has been helping businesses worldwide streamline customer support for over 23 years. Backed by a global community of developers and Fortune 500 clients, we’re committed to creating a stress-free help desk experience for teams of all sizes.

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Countries

Syncfusion has empowered developers in 100+ countries with world-class software solutions.

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Fortune 500

Our products are used by 400+ Fortune 500 companies, ensuring reliability and scalability at an enterprise level.

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Developers

A global community of 1M+ developers relies on Syncfusion’s tools, reinforcing our commitment to innovation.

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Companies

Trusted by over 33,000 companies worldwide for delivering high-quality developer tools and frameworks.

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Years

With 23+ years of expertise in software development, we bring a strong foundation to customer support solutions.

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✴ Save up to 80% ✴

Break Free Today—Switch to BoldDesk

  • No hidden fees
  • Easy to use
  • Free migration
  • Massive cost savings
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Frequently Asked Questions

Any customer currently using Salesforce Service Cloud and switching to a BoldDesk® paid subscription.

Typically 1-2 weeks, depending on data complexity. Our team will ensure a seamless transition.

It’s completely free for eligible customers moving to a paid BoldDesk® plan.

We’ll cover up to 6 months of your remaining Salesforce Service Cloud contract fees when you switch to BoldDesk®. If you have longer contract, contact our sales team to discuss further.

Still have questions? Our team is here to help.

Apply for free migration
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