Help desk software with unlimited agents starts at $99.  Learn More

simple support ticket system

Help Desk Software for Startups

A low-cost, simple solution for providing a seamless support experience to your customers.

PLANS START AT

$10 / 3 agents


Startup

Why do you need help desk software for your startup?

As a startup, a primary goal is to gain customer loyalty. Providing a seamless customer support experience is critical. This is where help desk software like BoldDesk can come in handy for performing a wide range of customer support activities. It can :

Omnichannel Ticketing

Omnichannel Ticketing

A unified interface through which your agents can handle support requests from multiple sources :

Omnichannel Ticketing

Internal Collaboration

Effectively collaborate with your internal teams on a ticket by using these features :

Internal Collaboration
Internal Collaboration

Productivity features

Canned Responses

Canned Responses

Save frequently used responses as templates to respond quickly to frequently asked questions.

Tagging

Tagging

Using tags, organize and manage your tickets.

Advanced filters

Advanced filters

Use advanced filters to view a subset of tickets and save them as views for future use.

Ticket Sorting

Ticket Sorting

Various fields are available to sort tickets based on preferences.

Quick Preview

Quick Preview

This view allows you to quickly navigate and review tickets.

Quick Actions

Quick Actions

Quick actions allows user to edit ticket properties inline

Canned Responses

Canned Responses

Save frequently used responses as templates to respond quickly to frequently asked questions.

Tagging

Tagging

Using tags, organize and manage your tickets.

Advanced filters

Advanced filters

Use advanced filters to view a subset of tickets and save them as views for future use.

Ticket Sorting

Ticket Sorting

Various fields are available to sort tickets based on preferences.

Quick Preview

Quick Preview

This view allows you to quickly navigate and review tickets.

Quick Actions

Quick Actions

Quick actions allows user to edit ticket properties inline

Contact Module as a Mini CRM

Contact Module as a Mini CRM

Contact Module as a Mini CRM

Automations

Automation
Automation
Reports analytics

Reports & Analytics

There are several prebuilt reports and dashboards available :

Reports & Analytics

Integration

Integration
Integration

We're Not Done Yet!

You might also like these features

Ticket categorization

Ticket categories, such as support, sales, and marketing, aid in classification.

Ticket linking

Connect tickets using a parent-child relationship, related tickets, or external web links.

Time tracking

Using the worklog feature, record the amount of time spent on each ticket.

Custom fields

Custom ticket fields can be added to ticket forms in order to collect additional information.

Custom domains

Change the portal's support address to support.yourcompany.com by mapping custom domains.

White labelling

Customize the support portal with your company logo, colors, and login options.

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