FREE HELP DESK SOFTWARE FOR STARTUPS Empower Startup Support with Elite UI

Deliver great support without complexity centralize conversations, automate tasks, and impress customers before your team scales today!

Trusted by companies of all sizes

WHY STARTUPS NEED HELP DESK SOFTWARE?

Scale Startup Support Without Adding Headcount

Centralize every conversation, automate repetitive tasks, and respond faster without hiring more agents. With AI, SLAs, and self‑service, startups reduce support costs, improve CSAT, and build scalable customer support operations from day one.

TURN EVERY CUSTOMER INTO A LOYAL FAN—EFFORTLESSLY

Customer Support Software That’s Simple, Scalable, and Built for Startups

Smart Support

Give customers outstanding support every time. Manage every request effortlessly across chat, email, social media, and more.

Startup Circle

You’re never building alone. Connect with fellow founders, celebrate wins, and grow faster with expert guidance and support.

Zero Pressure

Building a startup is tough. Getting started with BoldDesk isn’t. Try it free today—no commitments, no strings attached.

Startup Eligibility Criteria for a Free License

To qualify, startups must satisfy all of the following criteria.

Annual recurring revenue under $1 million (ARR).

Total funding raised does not exceed $10 million.

Must be a new BoldDesk customer.

TRANSFORM YOUR SUPPORT WITH CUSTOMER SUPPORT SOFTWARE FOR STARTUPS TODAY

Deliver Faster, Smarter Support That Keeps Your Customers Coming Back

Simplify your support with startup customer service software designed to scale with your growth. Resolve issues faster and delight customers from day one.

Omnichannel ticketing

Manage emails, forms, and phone requests through omnichannel customer support for startups.

Automatically convert all sources into organized tickets.

Handle everything through one unified interface.

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Internal collaboration

Start private notes for internal discussions.

Use @mentions to instantly bring teammates into tickets.

Add watchers to keep everyone in the loop.

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Mini CRM Contact Module

Store and manage customer details in one centralized view with a customer support CRM for startups.

Group contacts by company and add private notes.

Access full ticket history for customers anytime.

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Automations

Automatically assign tickets to the right agents using startup support software with automation.

Trigger SLAs, surveys, and custom workflows.

Save time by automating repetitive tasks.

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Reports and analytics

Get real-time dashboards to track team performance.

Analyze ticket trends and customer satisfaction.

Monitor SLA metrics and drive improvements.

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SMARTER STARTUP SUPPORT

Modern Help Desk Software for Startups, Built to Grow With You

Deliver startup customer service with a platform that grows with you. Resolve issues fast with no extra hires needed.

Tech Hardware Startups

Self-Service Made Simple

Let users log product issues anytime and track progress stress‑free with help desk software for hardware startups

Provide instant solutions with a searchable, self-serve knowledge base.

Health Tech Startups

Support That Saves Time

Report technical or compliance issues and get fast resolutions with help desk software for health tech startups.

Automate admin work and centralize documentation.

HIPAA support compliance ready.

Software Startups

Built for Developers

Track bugs, feature requests, and team tickets in one place with help desk software for SaaS startups.

Auto-assign tasks and collaborate effortlessly across dev teams.

Free help desk software for startups includes self-service and issue tracking tools for tech hardware teams.

Free help desk software for startups helps health tech teams resolve issues quickly and automate admin tasks.

Free help desk software for startups enables bug tracking, auto-assignment, and team collaboration.

Tech Hardware Startups

Self-Service Made Simple

Let users log product issues anytime and track progress stress‑free with help desk software for hardware startups

Provide instant solutions with a searchable, self-serve knowledge base.

Health Tech Startups

Support That Saves Time

Report technical or compliance issues and get fast resolutions with help desk software for health tech startups.

Automate admin work and centralize documentation.

HIPAA support compliance ready.

Software Startups

Built for Developers

Track bugs, feature requests, and team tickets in one place with help desk software for SaaS startups.

Auto-assign tasks and collaborate effortlessly across dev teams.

AI-ENHANCED SUPPORT FOR STARTUPS

Too many tickets, not enough time? Let AI handle the busywork

Automate the busywork, respond smarter, and resolve issues faster. BoldDesk’s AI‑powered features help your startup deliver seamless support that scales effortlessly as you grow.

For Customers

Smart Support for Growing Startups

The BoldDesk AI Agent provides instant answers to common questions via the self-service portal, reducing response time and improving customer satisfaction.

For Teams

Your AI-Driven Support Assistant

The BoldDesk AI Copilot helps your startup team by suggesting quick replies, summarizing conversations, and correcting grammar, saving precious time and reducing back-and-forth.

Smart Support for Growing Startups

Your AI-Powered Support Assistant

Smart Support for Growing Startups

Your AI-Powered Support Assistant

For Customers

Smart Support for Growing Startups

The BoldDesk AI Agent provides instant answers to common questions via the self-service portal, reducing response time and improving customer satisfaction.

For Teams

Your AI-Powered Support Assistant

The BoldDesk AI Copilot helps your startup team by suggesting quick replies, summarizing conversations, and correcting grammar, saving precious time and reducing back-and-forth.

INTEGRATIONS

Seamlessly Integrate Your Startup Help Desk with Popular Apps and Platforms

BoldDesk works with your favorite tools, like Slack, Microsoft Teams, Zoom, and Google Workspace, to streamline workflows, improve communication, and boost team productivity.

What Our Customers Say

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.

"A Solution That Professionalizes Customer Service in Minutes"

Carlos Rafael R.

"Complete platform for ticket management"

Alberto C.

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

Harsha R.

Always On Support:  Help Desk Access Across All Devices

Stay connected with customers on the go access, manage, and resolve tickets securely using cloud-based help desk for startups, from any device, anywhere.

Mobile-ready. Tablet-friendly. Desktop-optimized.

Deliver fast, secure support from iOS, Android, Mac, or Windows right when your customers need it most.

Frequently Asked Questions

Who is eligible for this startup program?

The following are the startup program requirements:

Must be a new BoldDesk customer (previous or current paying BoldDesk customers are not eligible).
Have not raised more than $10 million in funding
ARR less than $1 million

What BoldDesk plans are eligible for the BoldDesk for Startup program?

Only BoldDesk Momentum plan is applicable.

How can I find out whether I'm Approved?

After you have successfully applied, BoldDesk will contact you through email to inform you of the status of your application and the information needed to get started.

What more can BoldDesk provide if I am denied approval?

If you are not eligible for the BoldDesk for Startups program, please create a trial and enjoy our flexible pricing choices here.

What if I want to add more than 10 agents during the 1 year free period ?

If your requirement exceeds 10 agents, please contact the team.

What happens after the 12-month free period is over?

The BoldDesk team will contact you 30 days before your free period is over. You will be given the option to pay for a continued subscription. If you do not wish to convert your subscription to a paid plan, you can cancel it.

What will be the renewal price after the 12-month free period is over?

Your subscription will renew at BoldDesk’s regular price. If you choose a yearly payment plan, that price is 20% lower than the monthly payment plan.

What terms and conditions will apply?

The BoldDesk EULA will apply. You must ensure you abide by all of the terms. Any false statements about funding criteria and revenue details will result in the withdrawal of any applied discounts, and you may be asked to reimburse BoldDesk any discounts received as a consequence of falsely stated information.

Free for 1 year, scale support without hiring new Agents

Let BoldDesk AI Do the Heavy Lifting While Your Team Shines

FREE HELP DESK SOFTWARE FOR STARTUPS Empower Startup Support with Elite UI

Scale Startup Support Without Adding Headcount

Customer Support Software That’s Simple, Scalable, and Built for Startups

Smart Support

Startup Circle

Zero Pressure

Startup Eligibility Criteria for a Free License

Deliver Faster, Smarter Support That Keeps Your Customers Coming Back

Omnichannel ticketing

Internal collaboration

Mini CRM Contact Module

Automations

Reports and analytics

Modern Help Desk Software for Startups, Built to Grow With You

Self-Service Made Simple

Support That Saves Time

Built for Developers

Too many tickets, not enough time? Let AI handle the busywork

Smart Support for Growing Startups

Your AI-Driven Support Assistant

Seamlessly Integrate Your Startup Help Desk with Popular Apps and Platforms

What Our Customers Say

Always On Support: Help Desk Access Across All Devices

Frequently Asked Questions

Always On Support:  Help Desk Access Across All Devices