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Best Freshdesk Alternative

Looking for an alternative to Freshdesk? BoldDesk is modern help desk software that is easy to use and budget-friendly.

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Syncfusion is trusted by world's leading companies

Syncfusion's trusted companies
Syncfusion's trusted companies

Why choose BoldDesk over Freshdesk?

BoldDesk is the best Freshdesk alternative. It's simple to use, completely customizable, and budget-friendly.

Flat Fee for Unlimited Agents

Flat fee for unlimited agents

Are you paying per user per month? BoldDesk has a single flat fee for unlimited agents. This is the #1 reason to look at BoldDesk in the long run.

21 Years in Business

21 years in business

Syncfusion, the company behind BoldDesk, has been building enterprise-grade software for over 21 years. We are fully committed to making BoldDesk the market leader in help desk software.

Excellent Customer Support

Excellent customer support

We fully stand behind our product and are always ready to assist in any way that we can. We strive to provide the best possible customer support experience to everyone.

Save big with BoldDesk

Stop paying thousands of dollars per year for Freshdesk and start saving with BoldDesk.

How many agents do you have?

Agents

20
1000
Pro

$199 Flat Fee / Month
Billed Annually

Unlimited Agents

Pro

$490 Per Month
Billed Annually

10 Agents

30 Days Money Back Guarantee

30-day money-back guarantee, no questions asked

Not fully satisfied with BoldDesk? We will refund 100% of your money within 30 days of your purchase. Email us at support@bolddesk.com and we will issue your refund immediately—no questions asked.

Get more and spend less with BoldDesk

Check out how BoldDesk compares to Freshdesk with features and functionalities.

Features BoldDesk-Logo fresh-desk
Price

$199 / month
for Unlimited agents

$980 / month
for 20 agents

Plan

Pro

Pro

Unlimited Agents

Unlimited Tickets

Unlimited End-users

Unlimited Contact Groups

Email to Tickets

Auto Assignment

Advanced Ticket Filtering

Custom Field Display Condition

Satisfaction Surveys

Private Tickets

Workflow Automations

Contact Management

Ticket Collaboration

User Access Management

SLA Management

Branding and Customization

Multi Brand Support

Brand Based Email Templates

Reports and Dashboards

Embeddable Widgets & Forms

Enterprise Grade Level Security & Privacy

To protect your customers’ data, security systems control access to your entire organization and secure your data at multiple levels. Encryption, audit logs, IP restrictions, and SSO are features that can help you in protecting your data and restricting access to only authorized users.

Single Sign-On

Single sign-on with BoldDesk allows users to log in and access their help desk account with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.

IP Restrictions

IP restrictions allow you to limit the IP addresses from which your organization can access the help desk.

Password Policies

Create your password policies to enforce secure, strong passwords, password rotation frequency, and password expiration to meet your security standards and policies.

Roles & Permissions

Control agent's access to data by giving them certain permissions.

Ticket Access Scope

Specify an agent’s ticket access level when viewing tickets in the support center.

Brand-Based Access

Brand access allows you to limit the visibility of the tickets for agents so that they can only access tickets for specific brands.

Whitelist or Blacklist Senders

Accept or reject the emails received from specific senders and domains. Emails on the blacklist are blocked and are not routed to spam.

DKIM for Email

DKIM signatures notify the recipient that an email is sent from an authorized domain.

Audit Logs

Audit logs contain information about specific events or operations, such as access, change details, who performed an action, and so on.

Single Sign-On

Single sign-on with BoldDesk allows users to log in and access their help desk account with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.

IP Restrictions

IP restrictions allow you to limit the IP addresses from which your organization can access the help desk.

Password Policies

Create your password policies to enforce secure, strong passwords, password rotation frequency, and password expiration to meet your security standards and policies.

Roles & Permissions

Control agent's access to data by giving them certain permissions.

Ticket Access Scope

Specify an agent’s ticket access level when viewing tickets in the support center.

Brand-Based Access

Brand access allows you to limit the visibility of the tickets for agents so that they can only access tickets for specific brands.

Whitelist or Blacklist Senders

Accept or reject the emails received from specific senders and domains. Emails on the blacklist are blocked and are not routed to spam.

DKIM for Email

DKIM signatures notify the recipient that an email is sent from an authorized domain.

Audit Logs

Audit logs contain information about specific events or operations, such as access, change details, who performed an action, and so on.

Looking for help desk software? Try BoldDesk for free

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