BoldDesk vs Freshdesk
4.5/5 on G2 The Freshdesk alternative with unlimited agents and AI built in
BoldDesk is AI-first customer service software with unlimited human and AI agents on every plan, at one flat plan price with AI credits included. No per-agent or Copilot fees.
- 15-day free trial
- No credit card required
- Free migration on every plan
- 3M+ tickets migrated
Moving from Freshdesk? Talk to a migration expert
Trusted by global brands and growing teams alike
- Backed by Syncfusion The company behind BoldDesk
- 25+ Years in business
- 80% Of the Fortune 500 use Syncfusion software
- 41K+ Companies worldwide
- SOC 2 Type 2 GDPR compliant
- HIPAA With a signed BAA
- 99.9% Uptime SLA
Why BoldDesk is the best alternative to Freshdesk
Unlimited agents, AI built into every plan and one predictable price that does not grow with your headcount.
| Area | BoldDesk | Freshdesk |
|---|---|---|
| Human Agents | Unlimited on every plan | Every agent is a paid seat, $19 to $89 a month |
| AI Agent | 500 to 2,500 free credits a month included, then $40 per 1,000 credits | 500 free sessions once, then $49 per 100 sessions |
| AI Copilot | Uses your AI credits, no per-agent fee | Paid add-on, $29 per agent a month |
| MCP Actions | Uses your AI credits, no separate fee | $15 per 1,000 MCP actions, billed on top |
| Ticketing | Unlimited tickets on every plan | Email and portal ticketing on every plan |
| Live Chat | From Momentum AI | Freshdesk Omni required $29 to $119 per agent a month |
| Included on every plan | Included on every plan | |
| From Momentum AI | Freshdesk Omni required $29 to $119 per agent a month | |
| Social | Facebook, Instagram and Telegram from Momentum AI | Freshdesk Omni required $29 to $119 per agent a month |
| Reports | Included on every plan | Included on every plan |
Moving from Freshdesk? Talk to a migration expert
Savings calculator
How much would you save by switching?
Enter your Freshdesk plan and volume. Both sides price the same team and the same AI workload, at list prices.
Free migration
Free Freshdesk migration, done for you
A dedicated migration specialist moves your Freshdesk data and sets up BoldDesk with you, free on every plan.
Still under a Freshdesk contract? We cover up to 6 months of your remaining contract fees.
Book a 1:1 Freshdesk Migration Call- Migration
- Free
- Onboarding
- Free
- Tickets migrated
- 3M+
- Uptime SLA
- 99.9%
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Book a call
Agree on what moves and how it maps.
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Configure
Fields, views, SLAs and automations.
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Test migration
Check a sample before going on.
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Go live
Final move, with no downtime.
Feature comparison
BoldDesk vs Freshdesk, feature by feature
What each product includes, and where you pay extra for it.
- Included
- Limited or paid add-on
- Not available
| Feature | BoldDesk | Freshdesk |
|---|---|---|
| Pricing and plans | ||
| Unlimited human agents | Included. Every plan | Not available. Per agent, $19 to $89 a month |
| AI included in the plan price | Included. AI credits on every plan | Limited or paid add-on. 500 sessions once, then $49 per 100 |
| Agent assist without a per-agent fee | Included. Every plan | Not available. Copilot, $29 per agent a month |
| Free trial | Included. 15 days | Included. 14 days |
| AI | ||
| AI agent that answers customers | Included. Every plan | Included. Freddy AI Agent, billed per session |
| AI actions over API and MCP | Included. Every plan | Limited or paid add-on. $15 per 1,000 MCP actions |
| AI insights in reporting | Included. AI agent dashboards from Momentum AI | Limited or paid add-on. Freddy AI Insights on Enterprise |
| Channels | ||
| Email and portal ticketing | Included. Unlimited tickets | Included. Every plan |
| Live chat, WhatsApp, Facebook and Instagram | Included. From Momentum AI | Limited or paid add-on. Freshdesk Omni, $29 to $119 per agent |
| Phone | Limited or paid add-on. Through Aircall, Ringover or Twilio | Included. In Freshdesk Omni |
| Self-service and reporting | ||
| Knowledge base and customer portal | Included. Every plan | Included. Every plan |
| Multilingual knowledge base | Included. From Momentum AI | Included. From Pro |
| SLA and ticket dashboards | Included. Every plan | Included. Every plan |
| Custom dashboards | Included. Enterprise AI | Included. From Pro |
| Security and compliance | ||
| SOC 2 Type 2 | Included | Included |
| HIPAA with a signed BAA | Included. Enterprise AI | Included. Enterprise |
| Audit logs | Included. Every plan | Limited or paid add-on. Enterprise only |
| Single sign-on | Limited or paid add-on. From Momentum AI | Included. SAML on every plan |
| Choice of data region | Included. US, EU, India, Australia | Included. US, EEA, UAE, India, Australia |
| Support and roadmap | ||
| Support on every plan | Included. 24x7 email support, plus live chat | Included. 24/7 in-product chat, 24/5 live chat |
| Public product roadmap | Included. Planned items by month | Not available. Not published |
Facts from each vendor’s public pricing, trust and help pages, checked November 2026.
A Team of AI Agents That Covers Every Part of Support
One agent talks to customers, one works quietly on every ticket, and one helps your people write better replies. They share your knowledge, your rules, and one credit balance.
Resolves Requests End to End, Then Steps Aside When a Person Is Needed.
Trained on your knowledge base and past tickets from day one. It answers, checks accounts, and completes tasks, and hands off with a full summary when confidence is low or the customer asks for a human.
Every Ticket Triaged on Arrival.
Background Agents run on every new ticket and message. They predict type, category, and priority, spot frustrated customers, merge duplicates, and route work to the right person, before anyone opens the queue.
Better Replies From Your Team, in Half the Time.
For the 10% that need a person, Assist Agent works inside the ticket and chat editors. It drafts from the customer’s history and your knowledge, adjusts tone, and translates, so your agents review instead of writing from scratch.
Teach Agents a Task Once. They Handle It Every Time.
A skill packages the instructions, policies, and steps for one kind of request, like a billing dispute or an access reset. Start from the skill library or industry templates, adjust to your rules, and assign skills to any agent.
Agents That Do the Work, Not Just Answer.
Connect any REST API or MCP server so agents can look up orders, update subscriptions, or create issues in your own systems. Add an approval step wherever you want a person to sign off.
Full Support Platform
The Full Support Platform, With AI Built Into Every Part of It
Ticketing, live chat, knowledge base, workflows, SLAs and reporting, with AI agents working inside every module.
See AI use casesManage, prioritize and resolve every request in one shared inbox.
Talk to customers in real time on your website and in your app.
Email, chat, WhatsApp, voice, SMS, Teams, Slack and social in one history.
Public and private help centers, multi-brand and versioned with approvals.
Rules, triggers, routing and time-based automations.
Dashboards for SLAs, team performance and customer satisfaction.
Tested by G2 on 50 Real Support Tasks. Tied for the Highest Accuracy
G2 ran nine customer experience AI agents through the same verified dataset: grounded answers, account actions, troubleshooting, and escalation by policy. BoldDesk was scored independently, like every other vendor.
Source: G2 AI CX Agent Evaluations, General CX leaderboard. Scores reflect G2’s evaluation on the date shown and may change as agents are re-tested.
Security and compliance
Enterprise-grade security and compliance
Audited security, encryption and access controls protect every ticket and conversation, with your data stored in the region you choose.
- SOC 2 Type 2 report & GDPR compliant
- AES-256 encrypted infrastructure
- SSO and IP restrictions
- HIPAA compliance with a signed BAA
- Secure cloud architecture
- Role-based access control and audit logs
- Data regions: US, EU, India and Australia
- 4
- Uptime SLA
- 99.9%
- Audit logs and role-based access
- Every plan
Customer reviews
Rated 4.5/5 by support teams on G2
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"BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products."
John S Head of Customer Support, Ethos Beauty Partners
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"The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine."
Harsha R Support Team Lead, LTIMindtree
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"BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully."
Carlos R VP of Operations, Movisis Tecnologia Limited
G2 Fall 2026 awards
4.5/5 on G2 · Fall 2026: 100 badges across 12 categories, including Leader, Momentum Leader and High Performer
Questions before you switch
Is BoldDesk really cheaper than Freshdesk?
For most teams with AI, yes. A 50-agent team on Freshdesk Enterprise with Copilot and AI sessions pays about $106,080 a year at list prices; BoldDesk Enterprise AI with enough credits for the same AI work is about $33,108. Because BoldDesk never charges per agent, the gap grows with your team.
What does unlimited human agents mean?
Add as many human agents as your team needs at no extra cost. Each agent seat is for one named person in your organization handling your own customers' support. Shared logins, reselling seats or bulk automated accounts aren't permitted.
What if we run out of AI credits?
Your plan, human agents and features keep working. We alert you at 80% and 100% of your credits. Top up at $40 per 1,000 credits, upgrade, or route new conversations to human agents until your credits reset. We never add overage charges automatically.
What moves from Freshdesk?
Tickets with public replies and private notes, articles, contacts, companies and tags move with their original dates. Our team recreates your automations, SLA policies, ticket forms, groups and roles, and walks your agents through go-live.
Where does Freshdesk do better?
Freshdesk has a built-in phone system in Freshdesk Omni, holds ISO 27001 and 27701, allows more API calls a minute on its top plan, and has a larger app marketplace. If one of those is a must-have, weigh it before you switch.
Which BoldDesk plan replaces our Freshdesk plan?
Freshdesk Growth maps to Scale AI ($99/month), Pro to Momentum AI ($499/month) and Enterprise to Enterprise AI ($999/month), billed annually. Every plan includes unlimited human agents and a 15-day free trial.
Ready to move on from Freshdesk?
Start a free trial, book a demo, or let our migration team plan your switch.
Talk to a migration expertFreshdesk, Freddy and Freshworks are trademarks of their owners, named here only to compare products. Prices are list prices in USD from each vendor’s public pages, checked November 2026; confirm current terms with the vendor before you buy.