Intercom competitors
It is hard to find one platform that provides all the functionalities your business needs to deliver the best customer support. You must focus on the details that matter most to your support team.
These can include pricing plans, chat features, knowledge base tools, scalability, and branding options.
Some businesses choose Intercom as their support platform, since it allows companies to communicate and collaborate with their customers across multiple channels and features shared inboxes, customizable chatbots, live chat, and more.
However, other Intercom alternatives may be better for your business’s unique support scenarios. In this blog, we’ll explore the best alternatives to Intercom on the market today.
Here are some considerations that may affect Intercom’s suitability for your enterprise:
When selecting a solution for any problem, it’s sensible to check out alternatives. When you pay attention to the details, you may find what you’re looking for, or even more, at a lower cost.
Discover the best, most affordable Intercom alternatives for customer service, engagement, collaboration, and satisfaction, suitable for all types of businesses.
The best alternative to Intercom for businesses looking for a comprehensive, easy-to-use help desk ticketing system.
BoldDesk is a comprehensive customer service software that enhances real-time communication, improves team collaboration, and simplifies customer support workflows.
It has many powerful, user-friendly features that are essential to delivering the best customer support possible, such as live chat support, AI Copilot, omnichannel support, knowledge base tools, mobile app, shared inboxes, integration capabilities and reporting tools.
These features empower businesses to effectively manage client inquiries, provide fast support, and build stronger relationships with customers.
What’s more, businesses of all sizes can benefit from BoldDesk’s scalability and user-friendly interface.
Its transparent pricing plans guarantee that there are no surprises or hidden expenses when it comes to effectively budgeting for customer support needs.
Key features
Advantages of BoldDesk
BoldDesk stands out as the best Intercom alternative because of the following key benefits:
Pricing
BoldDesk has three pricing categories:
Include tiered pricing options for teams with 10, 25, 50 or 100 agents.
Our exclusive program tailored for startups gives you 10 Momentum plan agents for free for your first year.
Schedule a live demo to discover why you should choose BoldDesk as your Intercom alternative. Start a free 15-day trial to experience its many functionalities.
If you have any questions, please contact the BoldDesk support team.
An Intercom competitor for multiple channels of communication.
HelpCrunch is an Intercom alternative that provides a multichannel chat interface at a lower starting cost than Intercom.
Key features
Pricing
Free trial duration: 14 days
Top differences between HelpCrunch and Intercom
An Intercom competitor for conversational customer service.
Drift is a conversation-based customer relationship management platform that uses AI-enhanced chatbots to address the concerns of customers and leads.
Key features
Pricing
Top difference between Drift and Intercom
Drift focuses on turning conversations into conversions, while Intercom focuses on customer communication.
An Intercom competitor for AI-enhanced customer support with simple setup.
Tidio, another alternative to Intercom, provides a flexible customer support solution that is AI-driven to ensure better interactions with website visitors and increased conversions.
It offers a simple setup process and integration with tools such as Shopify, WordPress, and Instagram.
Key features
Pricing
Free trial duration: 7 days
Top differences between Tidio and Intercom
An Intercom competitor that delivers a unified communication platform.
Help Scout is a popular customer service platform that helps businesses manage their customer communications efficiently.
Key features
Pricing
Free trial duration: 15 days
Top difference between Help Scout and Intercom
Help Scout focuses on streamlining customer support operations. Intercom, on the other hand, focuses on customer engagement and conversions.
An Intercom competitor for large businesses.
Zendesk offers a suite of customer service tools, including a ticketing system, analytics, and automation. Users can tailor their Zendesk setup according to their needs and requirements.
Key features
Pricing
Free trial duration: 14 days
Top differences between Zendesk and Intercom
An Intercom competitor ideal for businesses seeking a live chat service.
Olark is a live chat system that empowers companies to interact in real-time with website users, offer customer support, and facilitate sales.
This user-friendly chat app also offers archiving for easy retrieval of past interactions.
Key features
Pricing: Starts at $29/seat/month
Free trial duration: 14 days
Top differences between Olark and Intercom
A customer support platform as one of the alternatives to Intercom.
HubSpot Service Hub is a customer service platform known for its communication features, shared inboxes, omnichannel messaging, and knowledge base tools that help companies attract and delight customers.
Key features
Pricing
The top difference between HubSpot Service Hub and Intercom
HubSpot Service Hub is one part of the larger HubSpot ecosystem, which includes platforms for marketing, sales, operations, and more. HubSpot aims to be a full-business solution.
An affordable Intercom competitor for smooth customer service operations.
Zoho Desk is a cloud-based customer service platform that helps companies streamline and manage their customer support operations.
It supports various third-party apps, including native mobile apps, to ensure an excellent client experience.
Key features
Pricing
Free trial duration: 15 days
The top difference between Zoho Desk and Intercom
Zoho Desk focuses on ticket management and support automation, while Intercom emphasizes customer engagement and messaging automation.
One of the Intercom competitors for businesses whose support focuses on ticketing and call center assistance.
Freshdesk is a cloud-based customer support solution that empowers companies to better serve their customers through a robust ticketing system, automation tools, a huge selection of integrations, and live chat.
Key features
Pricing
Free trial duration: 14 days
Top differences between Freshdesk and Intercom
One of the affordable Intercom competitors.
LiveAgent is customer service software that businesses use to engage with their website visitors in real-time.
The platform is designed to streamline question answering through any communication channel customers use which makes it one of the Intercom alternatives.
Key features
Pricing
Free trial duration: 30 days
Top difference between LiveAgent and Intercom
The following table summarizes the features and prices of Intercom alternatives:
| Intercom alternatives | Key features | Pricing | Free trial duration |
| BoldDesk |
| Starts at $12 per agent/month | 15 days |
| HelpCrunch |
| Starts at $12/user/month | 14 days |
| Drift |
| Starts at $2,500/month | N/A |
| Tidio |
| Starts at $24.17/month | 7 days |
| Help Scout |
| Starts at $20/agent/month | 15 days |
| Zendesk |
| Starts at $55/agent/month | 14 days |
| Olark |
| Starts at $29/seat/month | 14 days |
| HubSpot |
| Pricing starts at $15/agent/month | N/A |
| Zoho Desk |
| Starts at $14/user/month | 15 days |
| Freshdesk |
| Starts at $15/user/month | 14 days |
While many Intercom competitors are available, only a few will suit your company’s requirements.
The following considerations should guide your decision when choosing the ideal tool for your customer service team.
When selecting one of the Intercom alternatives, prioritize features that enable your team to deliver proactive customer service, like live chat and customized messaging.
Selecting a proactive customer service solution will help you address customer needs before they reach out for support, building trust, customer loyalty, and a competitive advantage.
When choosing an Intercom alternative, streamlined implementation is essential so that you can begin delivering support as swiftly as possible.
An easy setup process eliminates the need for technical expertise and extensive training, facilitating a seamless transition to efficient support provision without complications.
When selecting an alternative to Intercom, consider live chat support functionality as an important feature for real-time customer engagement and support.
This will ensure fast responses and enhanced user experiences on your platform.
The live chat feature should also be easy to embed on different platforms such as websites, mobile apps, and social media sites.
Businesses with limited resources should look for an Intercom alternative that fits their goals and budget.
Nearly every solution offers different features at different pricing tiers, so what may be out of reach in one solution may be affordable in another.
When selecting an Intercom alternative that best fits your team’s needs, it’s important to carefully assess flexibility, pricing, and features.
While Intercom is regarded as a top customer service tool, other options may offer better features, greater customization, and more cost-effective pricing structures.
You must ensure that the customer service solution you select can meet your company’s needs. That is why you should consider BoldDesk to perfect the support your team can deliver.
We hope that this article has provided you with some great options for the best Intercom alternative for your company!
Please feel free to add any thoughts or comments in the space given below for comments.
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