AI-First Help Desk Ticketing System
Resolve More Tickets Without Growing Your Support Team
Automate repetitive workflows, centralize customer conversations, and give agents the tools to resolve issues faster using a unified ticketing system without increasing operational complexity.
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3X faster agent productivity with AI tools
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Automate 70% of routine support tasks
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Keep every customer conversation connected
SOC 2 Compliant
GDPR & HIPAA Ready
Free Migration & Onboarding
No Credit Card Required
Trusted by global brands and growing teams alike
What Slows Down Modern Support Teams
Support teams often struggle with rising costs, disconnected tools, inefficient workflows, and complex support systems. BoldDesk helps simplify support without the overhead.
Support Operations Should Move Faster — Not Feel Heavier
Resolve More Tickets Without Increasing Agent Workload
Give agents AI-powered assistance, workflow automation, and customer context directly inside your ticketing workflow so teams can respond faster with less manual effort.
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Reduce repetitive ticket handling
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Improve response consistency
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Help agents resolve issues faster
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Access customer context directly inside tickets
Up to 3X Faster Agent Resolution
Reduce repetitive support tasks by up to 70%
Unified Conversations Across Every Support Channel
Manage email, chat, social channels, and messaging conversations from one unified workspace without losing customer history or switching between tools.
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Manage every support channel from one workspace
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Maintain complete customer conversation history
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Deliver more consistent customer responses
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Reduce context switching for support teams
Spot Support Bottlenecks Before They Impact Customers
Track SLA performance, workload distribution, response times, and recurring support issues with real-time operational insights from your ticketing software across your support teams.
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Gain real-time visibility into support operations
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Monitor SLA performance in real time
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Track team workload distribution
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Identify recurring issues faster
Automate Repetitive Work Before It Slows Your Team Down
Keep support, operations, and internal teams aligned inside every ticket with automated workflows, SLA management, and collaborative coordination tools in one unified ticket management system.
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Automate ticket routing and escalations
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Collaborate directly within support tickets
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Improve SLA compliance across workflows
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Reduce manual coordination delays
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Streamline cross-functional support operations
All the Features You Need. One Simple Plan. No Expensive Upgrades.
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Free trial
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No card required
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No lock-ins
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No hidden costs
Features and Benefits
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Ticketing System
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Email Ticketing
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Workflow Automation
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WhatsApp & SMS
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Custom Dashboard
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Role-Based Access Control
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Multibrand Help Desk
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Integration Marketplace
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SSO / SAML Authentication
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Free Migration
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Live Chat
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Omnichannel Inbox
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Ticket Auto Assignment
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Instagram & Facebook
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Live Chat
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Omnichannel Inbox
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Ticket Auto Assignment
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Instagram & Facebook
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Scheduled Reports
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Custom Email Templates
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Multiple SLAs & Business Hours
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API & Developer Platform
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Audit Logs
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Professional Onboarding
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Scheduled Reports
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Custom Email Templates
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Multiple SLAs & Business Hours
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API & Developer Platform
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Audit Logs
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Professional Onboarding
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AI Agents
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AI Copilot
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CSAT Surveys
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Knowledge Base
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Recurring Tickets
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Custom Fields
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Ticket Approval
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40+ Global Languages Including RTL
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HIPAA Compliance
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24x7 Support
No of Agents
Pricing
AI Credits
Included for first 3 months
5
$99
/month
$1,188 billed yearly
500
credits /month
10
$199
/month
$2,388 billed yearly
1,000
credits /month
25
$349
/month
$4,188 billed yearly
1,500
credits /month
50
$499
/month
$5,988 billed yearly
2,000
credits /month
75
$749
/month
$8,988 billed yearly
2,500
credits /month
100
$999
/month
$11,988 billed yearly
3,000
credits /month
* All prices are shown in USD($).
Need pricing for 100+ agents? View our Pricing page
How BoldDesk improves your support metrics
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Free Migration from any vendor
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Free Onboarding Guidance
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Transparent pricing
Routine queries automated with AI and workflows
0
%
First response times across support teams
0
%
Agent productivity with automation and AI
0
X
Increase customer satisfaction (CSAT)
0
%
*Based on internal analysis and customer-reported improvements.
Recognized for Excellence by Industry Experts
Rated highly for ease of use, fast implementation, and value for money by real support teams
"With BoldDesk as the support foundation, teams improved efficiency, visibility, and response times while handling growing ticket volumes with ease."
Abhirami Asokan,
IT Operations Team Lead at IIC Lakshya
35%
Reduction in ticket resolution time
50%
Increase ticket closure rate
"BoldDesk gave us the right tools to engage customers at the service standard we expect—while reducing manual work and improving productivity across the team."
Michael Chan,
Director of Information Technology at GeoVerra
25%+
Increase in productivity
50%
Increase in self-service effectiveness
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Free Migration & Onboarding
Enterprise-Grade Security and Compliance
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SOC 2 & GDPR compliant
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AES-256 encrypted infrastructure
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SSO & IP restrictions
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Role-based access & audit logs
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HIPAA-ready workflows
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Secure cloud architecture
Frequently Asked Questions
You’ll get full access to all BoldDesk features—ticketing, automation, AI support, knowledge base, and integrations—no restrictions.
No investors, no expensive overhead, no bloated add-ons. Just a lean product with savings passed directly to you.
Yes. BoldDesk includes a powerful online IT ticketing system that helps IT teams manage and resolve support requests efficiently across all channels.
No. BoldDesk offers guided onboarding, free migration assistance, and a proven migration process with 3M+ tickets migrated to help teams switch from other help desk platforms with minimal disruption or downtime.
Not at all. BoldDesk includes all essential support ticket system features—ticketing, automation, AI tools, self-service, and integrations—without feature bloat.
Most teams set up BoldDesk in days, not weeks. No consultants or long onboarding required.
Yes. Whether you’re 5 agents or 100+, BoldDesk scales easily with no painful migrations.
BoldDesk combines ticketing tools, workflow automation, SLA management, reporting, and collaboration features in one platform to help teams work more efficiently with less operational overhead.
Cut Support Volumes and Keep Customers Happy
Let AI handle repetitive queries so your team can focus on complex issues
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Free Migration & Onboarding
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70% AI Agent Automation
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100+ Rich Features
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No credit card required
Get Started with BoldDesk
Start your free 15-day trial. No credit card required!
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One platform that covers all your customer support needs
10x Faster — Instant AI-first replies with no delays
90%+ CSAT — Customers love the speed & reliability
Enterprise-Grade Security — SOC 2, HIPAA & GDPR compliant
Trusted by global brands and growing teams alike
