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BoldDesk + Microsoft Teams Integration

Connect with Microsoft Teams and notify a message in a chat and channel.

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How it works?

Why you should integrate Microsoft Teams with BoldDesk

  • Optimize customer service operations.
  • Empower your support team to provide excellent customer service with our integrated solution.
  • Improve team collaboration and response times with seamless communication.
  • Centralize customer interactions for convenience and efficiency on one platform.
  • Manage support tickets efficiently with real-time updates in Microsoft Teams.

Create ticket from Microsoft Teams

  • Create a ticket in a Teams channel or chat.
  • Format the ticket description with text formatting, tables, and images.
  • Organize data in ticket descriptions with table support for issues needing detailed information.
  • Create tickets for customers to log and track issues efficiently, even if reported through different channels.

Keep up-to-date with live notifications

  • Enable real-time alerts for ticket events to b informed.
  • Receive threaded message notifications to keep context within the ticket conversation.
  • Easily track ticket status and progress in Microsoft Teams.
  • Notify assignee directly of ticket information.

Two-way sync between Microsoft Teams and BoldDesk

  • Respond to a ticket through the Teams platform by providing a detailed and professional reply.
  • Create a public note on the Teams platform for all team members to view and reference.
  • Add a private note to a ticket within Microsoft Teams for internal use.
  • Modify the attributes of the ticket, such as its priority level and current status.

Customize notifications based on specific criteria

  • Customize notification settings for individual chats and channels.
  • Allow users to filter notifications based on brand affiliation.
  • Receive updates related to specific categories of interest.
  • Implement status update alerts to keep users informed.
  • Ensure the delivery of pertinent information by tailoring notifications to user preferences.

For more information on how to get started with the Microsoft Teams integration

Installation of Microsoft Team Integration app right arrow icon

Configure the Microsoft Teams channel notifications right arrow icon

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